Mo'awiah Asfour

Working on Control Hub configuration, adding devices configure Webex calling and Calling features, Call routing, Manage gateways, Phone services, Adding numbers and licenses to users and workspaces, create Locations with full calling configuration, along with troubleshooting and call tracking Worked with ticketing to isolate and consult providing solutions Webex calling integration

Deal with Cisco Prime Assurance and Prime provisioning and PCD, Cisco Unity Connection, Esxi, IM and presence

Senior Collaboration Cloud TAC Engineer

Cisco TAC UC Amman Engineer Deals with Cisco Unified CallManager “CUCM”

Amm-VPN-US

Full CCNA Training switching and routing

• Set And enforced, optimized internal policies to maintain efficiency and responsiveness to demands. • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication. • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. • Reviewed performance data to monitor and measure productivity, goal progress and activity levels. • Reduced corporate risk by managing shrink processes and controlling inventory levels. • Enforced quality assurance protocols to deliver ideal customer experiences. • Worked with support teams to resolve issues with product, service or accounting areas. • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Studied • Html, Css, Bootstrap, JavaScript. • C# • MVC Asp.net

• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices. • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness. • Created and implemented strategies for improving operational efficiency and accuracy. • Performed root cause analysis in deficient areas to identify and resolve central issues. • Monitored supply chain and managed all logistics functions for company. • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance. • Developed and deepened relationships with customers, vendors and internal stakeholders. • Motivated and trained employees to maximize team productivity.

• Ensured compliance with company’s procedures and standards. • Tracked expenditures to ensure company does not go over budget. • Managed quality and costs of organization. • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. • Enforced quality assurance protocols to deliver ideal customer experiences. • Worked with support teams to resolve issues with product, service or accounting areas.

• Collaborated with area managers to evaluate needs and optimize operational plans. • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs. • Ensured compliance with all company standards and procedures. • Evaluated upcoming program plans to forecast expected resource needs. • Provided direction and guidance to internal teams in order to achieve targets. • Worked with vendors to make purchases and reconcile invoices.

CCNA course