Mousa Batarseh MOSES ♛

At WebWorks by Moses, I established a studio dedicated to helping small businesses and startups thrive online. My focus is on creating modern websites that are beautiful and optimized for performance and conversions. I work directly with clients to ensure their websites effectively meets their business goals.

- Develop and manage our eCommerce site on Shopify, customizing it for wholesale operations. - Organize 1,000 products into categories, create detailed listings, and optimize with keyword research. - Use ChatGPT to write blog posts, implement SEO strategies. - Establish and manage social media channels, creating engaging content to attract customers. - Enhance the online shopping experience with user-friendly features and continuous improvements.

-Writing and producing website content and organizing them to create attractive and search engine optimized web pages. -Designing and creating the graphics for the website including Slides, Headers and Product images. -Writing and designing email campaigns. -Managing and maintaining the company’s presence in the social media platforms and online in general. -Updating the actual warehouse product stock on the website on a daily basis using Excel spreadsheets. http://universalwholesaleonline.com

- Manage guest check-ins and check-outs, addressing any requests or issues that arise late at night. - Ensure all financial transactions from the day are closed, balanced, and accurately recorded. - Prepare daily audit reports that detail room occupancy and revenue. - Handle room reservations, make necessary adjustments, and prepare for the next day's arrivals. - Conduct regular security checks throughout the property to ensure the safety of guests and the hotel overnight.

- Responding promptly to customer inquiries. - Handling and resolving customer complains. - Setting up new customer accounts. - Processing orders, forms, applications and requests. - Directing requests and unresolved issues to the designated resource. - Managing customers accounts. - Keeping records of customers interactions. - Recording details of actions taken. - Preparing and distributing customer activity reports. - Maintaining customer databases. - Following up on customer interactions. - Providing feedback on the efficiency of customer service process. - Performing special duties and projects as required. ► Report directly to the general manager. ► Communicate with accounting department in regards to sales expenses. ► Communicate with local and regional clients.

- Maintain and develop a systematic customers and points of sales for Traditional Trade channel. - Respond to and follow up sales enquiries by SRs, telephone, and personal. - Respond to and follow SRs on field sales point's enquiries on telephone and personal. - Maintain and develop existing and new customers through planned individual route support. - Monitor and report on activities and provide relevant management information. - Check and report on payment shortage, delay collections of invoices. - Manage and organize routes activities for SRs. - Provide training sessions for new SRs for using Handheld Points of sales System on routes. - Translate Informational data reports from Arabic to English and reverse when needed. - Monitor, record, analyze and report on activities, sales, and results relating to in field SRs. - Prepare and submit relevant sales reports in a timely and accurate manner, for example: invoices counts for each SR; Count in invoices and collections. - Operate a variety of standard work devices. - Manage language and communications translation issues and activities as necessary to enable effective relations.