Mousa Al-Jizani GRCO , FCPS, GRCP, GRCA, IPMP, IDDP

• Monitor account transactions to detect and prevent fraud. Check transactions made on other bank accounts and block them if they are fraudulent. • Stop account transactions that are suspected to be fraudulent and notify account holders. • Dealing with dispute letters received from customers who claim that they have not authorized certain operations to be performed on their accounts. Investigate and resolve disputes in accordance with bank policies and procedures. • Assist in conducting investigations into cases of fraud and suspicious transactions related to the bank account. • Coordinate with management and operations teams to set and update daily, weekly and monthly exchange limits for account holders traveling abroad.

• Monitor credit card transactions to detect and prevent fraud. Verify transactions made on other banks’ cards and block them if they are fraudulent. • Stop card transactions that are suspected of fraud and inform the cardholders. • Replace cards that have been confirmed to be compromised by fraudsters. • Handle dispute letters from customers who claim that they did not authorize certain transactions on their cards. Investigate and resolve the disputes according to the bank’s policies and procedures. • Assist in conducting investigations into suspected fraud cases and transactions involving the bank’s cards. • Coordinate with the management and operations teams to set and update the daily, weekly, and monthly exchange limits for cardholders who travel overseas. • Receive alerts from Visa and MasterCard about cards that have been skimmed or whose information has been used in fraudulent transactions. Arrange to replace the affected cards and notify the cardholders.

• Manage all fraud complaints received from the call center. Prepare and analyze fraud reports for internal and external stakeholders, such as the Saudi Central Bank, branches, and local banks. • Review and investigate all suspicious accounts that have been escalated by lower-level staff. Identify and track all accounts that have been used as mules for money laundering or other illicit activities. • Develop and implement fraud prevention strategies and policies to minimize the risk of fraud losses and enhance customer satisfaction. • Coordinate with law enforcement agencies and other relevant parties to report and prosecute fraud cases and recover funds. • Provide training and guidance to lower-level staff on fraud detection and prevention techniques and best practices. • Stay updated on the latest fraud trends, tools, and technologies and recommend improvements to the bank’s fraud management system.

• Provide technical support and troubleshooting for the bank’s IT systems, applications, and devices. • Install, configure, and maintain the bank’s hardware, software, and network components. • Monitor and test the performance and security of the bank’s IT infrastructure and report any issues or risks. • Respond to IT requests and inquiries from the bank’s staff and customers and ensure timely and satisfactory resolution. • Document and update the IT policies, procedures, and best practices and ensure compliance with the bank’s standards and regulations. • Train and assist the bank’s staff and customers on the proper use of the IT systems, applications, and devices. • Research and evaluate new IT solutions and technologies and provide recommendations for improvement and innovation.

• Use the QMS system to answer branches’ questions about loans and credit cards. • Operate various systems such as GWIS, APPS, Card 400, and HUB since Sep 2009. • Process and reschedule loans and credit card payments in accordance with the bank policies. • Supervise ATM span, Cirrus, Meastroand GCC claims. • Respond to branches’ inquiries about loans and credit cards using the QMS system.