moursal issa

unemployment claims fraud investigator

About

State of Utah // Work in the Benefits Payment Control Department to unsure that individuals are not collecting benefits they are not entitled to. Franklin Covey // As the International Operations Coordinator, i I was able to use my language and communication skills to ensure that our clients and partners are supplied and up to date with new seminar and consulting material. Westminster College in Salt Lake // Currently enrolled in the MBA and program. Galileo Processing. // Customer Service Manger, i was in charge of a bi-lingual french-English team International Rescue Committee // I was a Case worker for newly arrive refugees from Africa and Iraq. I used my language skill to effectively communicate with refugees and serve as an interpreter.

Country

united states

City

salt lake city

Industry

government administration

Skill

leadership development, employee training, customer service, leadership, team building, public speaking, training, management, personal development, policy analysis

Experience

international operations coordinator

franklincovey

2008-2 - 2009-12 · 1 yr 11 mos

I provided services and support for corporate and government, domestic and international, clients in a team environment. I was responsible for Client Service Team for meeting client needs. Coordinated the accurate and timely delivery of various aspects of company seminars including seminar materials, arranging for appropriate presenters, client profiles and organization of assessment tools and materials, etc. Communicated with clients and partners all details of client programs and enter information into the network system. Supported clients by researching and answering questions regarding curricula, pricing, facilitator training, invoicing, delivery of product and account adjustments.

unemployment claims fraud investigator

utah department of workforce services

2009-12 - Present · 16 yrs 10 mos

* Conduct field investigations and personal interviews to ensure proper payment of Unemployment Insurance benefits * examine personnel and payroll records to obtain wage and employment information * issue subpoenas, and obtain evidence regarding incarceration, hospitalization, school attendance, etc. to be used in determining eligibility * verify possible fraudulent or non-existent employers with other state agencies * determine amount of over-payments and penalties and specific weeks of fraud or over-payment * accurately document all fact finding activity to support resolution of cases.