Mouad Bendoukkalia

Delivered highly personalized client experiences through expert styling and product recommendations, driving elevated client satisfaction and loyalty. Built and maintained strong relationships with elite and super-elite clientele, leveraging CRM tools to enhance retention and repeat business. Consistently exceeded monthly sales targets by over 120% in a competitive luxury retail environment. Demonstrated deep expertise in luxury leather goods, exotic bags, ready-to-wear, and menswear to maximize sales opportunities. Contributed to visual merchandising and floor excellence, managed alterations and after-sales services with precision, and curated exclusive one-to-one appointments using effective upselling and cross-selling techniques to create memorable brand experiences.

-Provide customer service by assisting customers and responding to customer inquiries and complaints -Meeting my target -Understand retail KPIs -Receive stock according to agreed guidelines and standards -Continually monitor displays to refresh stock situation, inventory stock and reorder when inventory drops to a specified level -Set up promotions and ensure stock availability -Open and close cash registers, performing tasks such as counting money, separating charge slips, gift vouchers, etc. -Preparing sales reports

-Managing, motivating the team to achieve the weekly and the monthly target using the KPI'S. -Informing and leading the team to give a great customer service. -Providing leadership for the store team, implementing and tracking Adidas standards for the store and inspiring the team to achieve it. -Visual merchandising respecting the standards. -Managing the back office (mails, daily,weekly and monthly Docs) -good arrangement of the stock. -Pushing the team to focus on the consumer service and mostly on the conversion. -Training sessions (Adidas technologies, CEI, KPI'S,.....)

- Actively connect and engage with customers entering the store. - Process merchandise deliveries quickly and efficiently and continuously replenish merchandising facilities. - Maintain an attractive and easy-to-use shopping environment for customers by executing visual merchandising standards. - Manage stock and inventory. - Provide training to colleagues and keep them up-to-date on new technologies and products.

Assisting the teacher in classroom management, assistant and help the teacher with classroom management tasks such as taking attendance. monitoring student behavior and assisting with classroom activities.

Developing lesson plans and teaching materials that meet the needs of a diverse student population.