Mostafa Tawfik

Second Hotel Services Officer Egybell Servicing the Administration Department at (AFREXIMBANK) @ African Export-Import Bank (Afreximbank)

About

Dedicated and creative convention executive with ten years of experience in the hospitality industry. During my work experience at the InterContinental City Stars, I have developed strong expertise in meeting and exceeding each guest’s expectations professionally. I have assisted all types of guests in all types of settings acknowledging the importance of guest satisfaction and its great impact on the enhancement of future business growth. Given the responsibility to manage big and VIP events, I have mastered the skill of fast and effective decision-making. I approach new situations with excitement and enjoy the challenge of learning something new in my work.

Country

City

Egypt

Industry

Hospitality

Skill

Customer Service, Leadership, Problem Solving, Hospitality Industry, Sales, Customer Satisfaction, Strategy, Food & Beverage, Data Management, Microsoft Word, Microsoft PowerPoint, Team Leadership, Management, Teamwork, Time Management, Interpersonal Skills, Presentation Skills, Supervisory Skills, Arabic, English

Experience

Second Hotel Services Officer Egybell Servicing the Administration Department at (AFREXIMBANK)

African Export-Import Bank (Afreximbank)

2023-8 - Present · 3 yrs 2 mos

Heliopolis, Cairo, Egypt

Experienced Hotel Services Officer with expertise in Hospitality industry, including customer support, business travel, leisure, administration, Analysis, and quality assurance. I am responsible for coordinating, reviewing and auditing hotel services (Accommodations, Meetings and Events) for Afreximbank Globally.