mosby simmons

Provided high-level server administration through internal IT Cloud, IaaS, and bare metal environments. Installed and configured software specific to Adobe environments including support for hardware and internal networks. Monitored systems performance and resolved high-level issues. Ensured security and efficiency of IT infrastructure. Set baseline performance indicators, enabled automation, and supported 99.9% uptime. Utilized Powershell, AWS, BladeLogic, Splunk, Salt, and Zabbix to automate and monitor windows server environment. Provided Citrix XenDesktop and XenApp virtual resources for M&A, contingency workers and legacy applications. Mentored and trained key contributors.

Led effort for research and implementation of Adobe's company-wide virtual desktop system environment. Piloted VDI solution by partnering with VMWare, Citrix, and other solution providers. Included both off-premise BYOPC solutions for all vendor/contractors within Adobe. Created and evangelized corporate policy for Windows/Mac desktops and laptops including software. In charge of corporate imaging and directly responsible for standardizing global corporate hardware. Responsible and managed $1+ Million budget hardware purchasing program. Included non-Engineering employees in both North America and EMEA. Approved all "non-standard" desktop and laptop equipment world-wide. Built engineering requirements for hardware. Key point of contact and relationships for all Adobe IT across 20+ desktop/laptop vendors in contract.

* Supported Sales, Marketing, Project Managers, Executives, Administrators, QA, Developers, and more for over 150 * individual employees across various groups such as Acrobat, LiveCycle, and other Adobe products. Helped lead the move of over 600 * employees between buildings in corporate headquarters. Key participant in the team to upgrade to XP SP3 and assisted with Lab processes and development.

Supported network and server expansion and worked with executives to build out IT infrastructure and automation.

Maintained over 100 Windows and Novell servers. Key team player of 5 that supported Oracle, SQL, Exchange and data servers. Influenced and built relationships across company including DBA's, Exchange Admins, and other IT Departments. Escalation point for Help Desk for server issues. Helped plan and implement a server room and expanded Token Ring network infrastructure.

Responsible for helping implement QA software and maintained network/server infrastructure. Provided full-service helpdesk and desktop support. Acted as Manager of Customer Support for both internal and external support teams.