morrisha barnes

* Provide support to Direct Products team Buyers in the supply chain department. * Facilitates and monitors the flow of items to and from the locations. * Provides procurement support to buyers. * Research and requests information relative to products & costs. * Assists Buyers in selecting merchandise, placing orders, and distributing inventory. * Assists Buyers with RFP activities and in project planning for new initiatives

* Responsible for assisting in the Pasadena office and lab during the last months of branch being open * Stamped, mailed, and filed all accounts payable invoices; light accounts payable work * Managed and analyzed post-calculations for lab and ensured accuracy * Created the Certificate of Analysis in excel and uploaded as PDFs into the CRM system * Organized and boxed all office files to prepare to ship to location in Tennessee * Managed and ordered office supplies as needed * Coordinated meetings, in house lunches, and other work events

* Provided lead support to my direct supervisor through: coaching, initiating monthly team meetings, compiling daily metrics reports, and functioning as a problem resolution resource to the team. * Received top performer awards and accolades for exceeding metrics and quality assurance goals each quarter. * Coordinated special team events and delegated duties and responsibilities to associates. * Extracted data for various request from multiple inbound sources (e.g., spreadsheets, email, claims) and interpreted instructions that accompanied the inbound data to update accurately. * Key resource to providers while clarifying patient eligibility and benefit information, claim payment status' and denials, payment issues, and provider network and contract information. * Initiated prior authorizations and submitted request for updates to patient eligibility and coordination of benefits as well as claims adjustments. * Utilized soft skills and de-escalation methods in order to decrease potentially irate calls and attain feasible resolutions.

* Served as primary liaison for the Inside Sales Department, managing the organization and correspondence of multiple customer accounts simultaneously. * Maintained the highest customer satisfaction percentage within the Inside Sales team. * Contributed to creating and implementing new process improvements to expedite order status updates and fulfillment. * Communicated with customers and outside sales team via phone, fax, or email to; configure quotes, proposals, process orders, and communicate order status' and ship dates. * Generated purchase orders for items being special ordered internally or through external vendors * Managed all returns, credit request, and R.M.A processes; coordinate with the credit department to issue customers credit.

Took phlebotomy course and received certificate upon completion