morgan howe

* Supervised 30 staff members * Provide leadership, direction, and problem resolution * Managed open accounts for child care programs * Developed and managed collections on past due accounts * Provided excellent customer service to the entire customer base * Assisted with requirements for Young Star and Wisconsin Licensing * Created new orientations materials for incoming staff members * Responsible for accounts payable (payroll, vendor invoices)

* Provide customer service to a diverse group of students * Organize the office, prepare copies, and file documents as needed * Assist in the preparation of special events * Created posters and other marketing materials for upcoming events

* Participated in home visits while conducted post adoption interviews * Prepared case notes and organized client case files * Shadowed court hearings for adoption and conditional release clients

* Create group assignments and establish daily schedules * Assist families with financial arrangements * Provided customer service to parents during drop off/pick up times * General computer work with Microsoft Outlook, Word, Excel

* Provide guidance and assist guests with new membership enrollment * Conduct facility tours for new or potential members * Provided customer service via phone or in person