Victoria Moreno

Founded a boutique Customer Success and Revenue Acceleration consultancy, coaching 6+ early-stage B2B SaaS founders, with a focus on female-led startups, on building scalable Customer Success organizations from the ground up. Focusing on engagement journey design, onboarding program architecture, customer health KPI frameworks, success planning processes, and go-to-market alignment to drive retention and sustainable revenue growth. Representative client: Pilou (pilou.io), where I advised on end-to-end CS structure, customer journey design, and expansion strategy.

Director-level leader managing and developing a team of 9 Customer Success and Onboarding professionals supporting high-value enterprise accounts. Owning end-to-end customer journey design, adoption strategy, and account retention programs while driving GMV growth and expansion across the portfolio. Partnering cross-functionally with Product, Sales, and Operations to deliver scalable customer success frameworks.

- As the VP of Customer Success at Eden, a premier health tech Startup, oversaw a dynamic team comprising customer success managers and onboarding specialists spread across Latin America. - Instrumental in driving an impressive 80% of the current MRR growth, catapulting ARR to a remarkable +3M within just one year.

- Led customer success and account management teams, contributing to the growth and success of the organization by reducing churn to less than 5% and having a +120% NDR

- Led a team of 6 Account Managers/Customer Success professionals across South America, each managing portfolios of +40 accounts. - Achieved a remarkable +80% retention rate during the challenging pandemic season.

Achieved 120% growth portfolio of Argentinean companies within the region, APAC and US Increased 158% revenue within accounts 119% average goal achievement during 2019

Global Account Manager for top 5 Argentinean Enterprise companies. Local Account Manager for the Fortune 500 companies in WeWork Argentina Manage relationships with C-Level Increased commitment YoY from 12 months to 18 months in 70% of my book of business

Business Manager for Microsoft's Argentina GM Lead the ROB both locally and regionally impacting forecast accuracy QoQ Orchestrated Windows 10 deployment and SQL Server metrics for the Argentina scorecard increasing consumption in a 30%

Drive the CPE strategy across the company in Argentina and Uruguay Listen to the voice of the customer Improvement plans based on experience survey and 1:1 with our biggest clients and partners Deep cleaning of Dynamics CRM after25 years of data which led to better client experience and response rate

Development of Marketing Campaigns through our partners Implement Worldwide Partners incentives locally Purchasing orders for Corporate Accounts Managed Argentina and Uruguay assigned budget to improve consumption of specific products.

Buyback BGH is a 100% digital startup dedicated to purchasing smartphones and selling used and remanufactured smartphones by BGH in an only store in MercadoLibre.com My main task was to provide support throughout the value chain to the client to finish the operation satisfied. Most of my time I worked in Post-Sales with the all the claims of our customers trying to solve them and change our process to improve our service.

Distribution for appointments with the different Doctors of the clinic. Managing documentation related to medical histories and healthcare providers. Communication with different hospitals on behalf of the doctors.

Bachelor in Marketing- Certified by ACBSP

I was and exchange student in St. Edward's University during the spring semester of 2015. During this time I took 5 courses and achieved a GPA of 3.2 - Introduction to Philosophy. - Business Ethics. - Digital Media Marketing. - Social Networks and Digital Analytics. - Principles of Advertising.

24 materias cursadas y aprobadas de la carrera.