monzer abouelyazeed
freelance writer
About
L&D professional with 8 years of experience. with 5 years managerial experience in Hospitality My specialties include training delivery, assessment and administration. Led and coached dotted line teams of trainers and managed vendor partners in small to high-level projects. Worked individually and in teams. SPECIALTIES * Facilitation * Training needs analysis * Training Assessment * New-hire on-boarding * Train the trainer * Performance management * Coaching & mentoring * Project management * Building training curriculum * Content development * Leadership * LMS/training administration * Customer service Function: Learning and Development, Human Resources
egypt
egypt
hospitality
teamwork, training, management, employee relations, customer service, employee training, human resources, recruiting, training delivery, employee engagement, talent management, hr consulting, written and oral presentation skills, team building, train the trainer certification, presentations, training consulting, time management, people management, marketing communications, sales, interviewing skills, behavioral interviewing, leadership development, behavior management, program coordination, events coordination, managing events, hospitality industry, team management, leadership
Experience
cluster learning and deveploment manager
red sea hotels
* Responsible for Red Sea Hotels at El Mamsha * Grand Resort * Grand Hotel * Grand Siva * Responsibilities: * Prepare annual training plans and training calendars for the hotel * TNA * Development Programs for Managers, Asst Managers, Supervisors * Quality Check and observations * Support departments in developing cutting edge functional excellence and in developing leadership capabilities * Act as a change catalyst in the cultural and organizational transformation of the Hotel * Provide key input of Training aspects for all activities and plans of the Hotel * Support individual and team development, career development, and training and experience-based learning * Induct, coach, and mentor new Team Members * Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments * Partner with department to deliver training programs and other organizational and leadership development interventions * Monitor and conduct learning and development reviews with each department
learning and development assistant manager and business partner
hilton hotels & resorts
insurance sales representative
nile takaful
customer service trainer
mobinil
* Handling all customers complains and giving them all information they need. * Train and Support the New hired * Managing the Complaint Inbox
freelance writer
elgouna magazine
learning and development
hilton hurghada resort
receptionist
intercontinental hotels & resorts
learning and development at hilton hotels and resorts
hilton hotels & resorts
senior training delivery coordinator
kpmg finland
* I have provided services to KPMG Oy Ab’s client in a position as a training * coordinator. * In my role i took full responsibility of the training session administration * and its quality in my course responsibility area. my role included delivery coordination * tasks e.g. scheduling training in Learning Management System, follow-up of the * trainings, participant management, trainer confirmation issuing and resource manager * level reporting. * i have provided my services locally in Egypt at 6th of October site and in on-line for the * clients in EMEA region. Work language has been English.
international customer service trainer and representative
xceed
* Support the Customer Service Agents * Manage and perform the new hired trainings and Communication skills training * report the development areas needed to Du Account supervisor
Education
the american university in cairo
english language and literature
safa international school
business administration
Activities and Societies: NGOs
cairo university
business administration
· Participant in TSHANJ social work shop held by faculty of economics & political science, April 2008 program content ( planning , leadership ,communication skills ,business terminologies, Negotiation, marketing and presentation skills). · Participant in live model, Organizing Committees, vice head fund team. · Model of British House of Commons, held by faculty of economics and political science, 2009 …. In Organizing Committees vice head Coordination. · TSHANJ ‘2009 in Organizing Committees head Reception. · ICGE held by AUC in stock market ‘ 2008 · Model of British house of commons . held by faculty of economics and political science, 2010 … head of Organizing Committees . · Model Egyptian stock exchange at faculty of economics & political science ,courses and stock market,2007 contact (( trading in foreign currencies and it’s role in receiving deposits and giving loans and also its own portfolio)). Activities and Societies: · El kher keteer Ngo · Resala · Nahdet el mahrosa · Meshwar .TSHANJ .Model of British House of Commons .ICGE
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