Monjoni Osso

Managed external vendor team of more than thirty testers including daily work assignments and issue escalations Restructured internal test database and successfully transitioned between test case tracking tools, increasing test visibility and removing structural blockages among test execution Worked closely with production and live operations to increase communication standards around release testing, reducing release churn and developing stronger standards for release quality

Managed external partner teams for unannounced AAA Unreal Engine 5 title. Performed cross functional issue triage and worked with stakeholders through triage process improvements. Owned testing work covering combat and AI systems. Rewrote and owned test case database, implementing regular test runs across supported platforms.

As a QA Lead on Star Wars Hunters, I stood up an internal test team, managed live releases through several years of support, created and executed test plans, created documentation and processes around Nintendo Switch testing, supported live events at Star Wars Celebration and PAX West, and helped deliver a world class shooter experience on Zynga's first console cross play title.

As a Senior Quality Analyst, I created test plans to support releases and feature development, updated test procedures, updated testing tools to industry standards, led testing efforts for expansion combat and gearing systems, acted as point of contact between the development and QA teams, improved working relationships with internal teams, and developed metrics tracking quality progress across releases.

As a testing team lead I manage teams of testers, ensure accuracy in our processes and documentation, and work with stakeholders on new and ongoing projects at EA WWCE to ensure that we deliver top quality products to our end users.

As a UAT Lead, my role is to define UAT processes, create test plans, recruit UAT testers, and help finalize new and ongoing projects at EA WWCE.

I execute previously created test plans and regress issues that have been reported by others, ensuring the best end user experience for the customer. I confer with project managers on assessing what issues are the highest priority, and direct other testers to those issues.

I tested online, browser-based and Facebook games as a QA tester. I also worked as a forum moderator and CS representative for various online communities.

I worked on content for several chapters of the supplements "The Book of Earth", "Secrets of the Empire" and "The Book of Water" for the Legend of the Five Rings Fourth Edition role playing game.

Quality Assurance testing and Scenario design for the People Power project.

I was the sole QA tester for Descend the Beat. A 2-week contract had me test on various Windows PCs and tablets to ensure game functionality and compliance with human interface guidelines.

I'm responsible for creating pitch documents, game design documents, and game design-related assets (e.g. levels) as needed. In addition, I am the principal QA tester and organizer for our volunteer-based QA efforts