Monjed Ghunaim

Associate Support & Implementation Engineer @ ProgressSoft Corporation

About

As a proactive and dedicated Associate Support & Implementation Engineer at ProgressSoft, I combine practical technical expertise with a client focused approach to support real-world software implementations. I assist clients through setup, troubleshooting, and post deployment, helping ensure systems run smoothly and reliably. Working with diverse teams to solve problems and deliver practical solutions across ProgressSoft and beyond is something I truly value, as it leads to effective and efficient solutions at a faster rate. I find energy in collaboration, whether it’s aligning technical requirements, resolving urgent issues, or coordinating between departments to meet a shared goal. I’m committed to growing through hands-on experience and continuous feedback, and I’m especially drawn to roles that involve cross functional teamwork, planning, and leadership. As I continue to develop my career, I’m working toward a future in project management, where I can combine my technical foundation with my passion for coordination and problem solving. Let’s connect if you’re working in tech, implementation, or simply enjoy solving tough problems with thoughtful solutions!

Country

Oman

City

Masqaţ

Industry

Information Technology & Services

Skill

Workflow Diagrams, Technical Support, Linux System Administration, Database Administration, Software Documentation, Requirements Analysis, Database Design, User Interface Design, Software Implementation, Extract, Transform, Load (ETL), MySQL, Microsoft Excel, Project Management, Portfolio Analysis, Business Skills, Team Leadership, Communication, Public Speaking, Presentations, Teamwork

Experience

Associate Support & Implementation Engineer

ProgressSoft Corporation

2024-10 - Present · 2 yrs

Muscat, Masqaţ, Oman

At ProgressSoft, I worked closely with several banks across Oman to implement and support advanced banking solutions. I was responsible for system installations, troubleshooting technical issues, and ensuring a smooth transition from setup to go live. This role taught me a lot, both technically and personally. I improved my ability to communicate clearly with clients, work effectively under pressure, and collaborate as part of a fast paced team. During this time, I also gained hands-on experience with tools like Docker, Oracle SQL, Linux, Apache Tomcat, Git, and similar technologies, expanding my technical skill set and improving my ability to solve real world technical challenges and support complex systems.

Information Technology Department

Oman Arab Bank

2023-7 - 2023-9 · 3 mos

Masqaţ, Oman

During my internship, I engaged in a comprehensive learning experience in the IT department, focusing on data analytics and software engineering. I delved into data analytics, SQL, and Talend Studio, learning tasks such as database management, ETL processes, and data mapping. Additionally, I collaborated on business analytics tasks, working on a six-month transaction analysis by preparing reports. This internship provided valuable hands-on experience and a solid foundation in data analytics and software engineering.