Monit Jethwani

Chrome River Technologies provides mid-size to global organizations with a powerful, easy-to-use, and elegant expense report and invoice automation software that can be accessed over the internet – anywhere, anytime. Chrome River’s expense and invoice solutions enable organizations to automate and streamline processes, increase productivity, reduce errors, enforce compliance and deliver actionable insight for smarter decisions. Functions: > Lead a high-performing cross-functional team of product management, user experience, data analysts and engineering in a lean startup environment within corporation, driving new features and redesign components for Chrome River's Analytics module. > Facilitate daily stand-ups, backlog grooming sessions, sprint planning and review sessions and retrospectives. > Played a critical role in building dashboard for product that measures the impact of product design and enhancements, enabling product and sales to act fast saving millions of dollars in sales. > Led the team in migrating Analytics Legacy UI(Flash) to Mercury (HTML5) that resulted in multi-use components across the application improving customer experience. > Designed and delivered Cross-Customer Metrics Initiative to help analyze usage of Chrome River features and enhancements, saving thousands of dollars and avoiding the use of a third party reporting tool. > Partner with UX and product management leads to redesign and make the Analytics module language compliant resulting in increased conversions and on boarding two prospects bringing in $150,000 in MRR (Monthly Recurring Revenue). > Work with cross-functional teams on product development from planning, requirement gathering, development, testing, deployment, and performance measurement; define project scope, goals, and deliverables to ensure consistency with company strategy and commitments.

Functions: • Design and develop ad hoc reports using InfoAssist and InfoDiscovery to analyze trends and large volumes of data based on customer requirements. • Perform data analysis, data verification and validation using backend database testing. • Trained over 150 customers on WebFOCUS BI tools via presentations at the annual user conference – Cascade. • Lead webinar training sessions to remote clients demonstrating capabilities of analytics module. • Collaborate with customers and managing leadership to gather and prioritize business requirements for new reporting enhancements of Chrome River Analytics module resulting an increase in customer database by 20%. • Support developers, testers, configuration analysts and business areas as a Subject Matter Expert for development, testing and User Acceptance Testing (UAT). • Design Salesforce dashboards for support/configuration teams and senior-level management by analyzing data structure of Salesforce service cloud enabling evaluation and observation of trends in cases submitted by Chrome River customers. • Successfully used Agile methodology for facilitating user stories and documented them in JIRA. • Analyzed and documented business requirements, functional as well as non-functional for better understanding of the business process. • Acted as liaison between business area and technical team as well as Subject Matter Expert. • Developed and implemented manual test cases, plans and specifications; ensured that validated deliverables meet functional and design specifications and requirements.

Functions: • Collaborated with clients to gather requirements and resolved over 5000 system issues; presented findings to improve operations. • Provided technical support troubleshooting issues for domestic and international customers for Chrome River’s online expense reporting and invoice management service. • Tested, maintained and monitored computer systems using issue-tracking systems such as Jira and Zendesk. • Consulted with management to ensure agreement on system principles. • Provided subject matter expertise on the Chrome River Analytics reporting module. • Analyze current processes and devise solutions to address pain points. Support the division by triaging system problems as they rise, including the documentation of the defect and communication with the technical support team.

Pfizer is an American global pharmaceutical corporation and stands among the world’s largest pharmaceutical companies. Pfizer develops and produces medicines and vaccines for a wide range of medical disciplines. Functions: • Automated and created reports on Salesforce.com that helped Pfizer Injectable Sales team to analyze sales of Pfizer products and take necessary steps, leading to an increase in sales of their products by 10%. • Generated reports using SQL to demonstrate related accounts that needed to be linked to their original parent account; designed a process to perform linking and data cleansing operation for dead accounts using SQL. • Provided technical support to software application developed on Salesforce.com, currently used by Pfizer Injectable Sales team to manage and update sales data of Pfizer products. • Performed data cleansing operation-using SQL to eliminate all dead accounts from the Pfizer database system.

Functions: • Managed 15-20 community service aides for The George Washington Police Department. • Responsible for handling dorm security and safety of students residing in dorms.

Completed courses in: • Design & Analysis of Algorithm • E-commerce Security • Internet Protocols • Computer Security • Network Security • Computer Network Defense • Advanced Software Paradigms • Software Testing and Quality • Computer System Architecture • Software Engineering

Completed courses in: • Data Structures • Analysis of Algorithms • Computer Organization and Architecture • Database Management Systems • Microprocessors • Operating Systems • Computer Networks • Software Engineering and Testing