Monique Sims

Stepping into my new role as Area Sales Manager at Carrier HVAC, I’ll be leading Service Agreement growth across the South East—helping customers protect their HVAC investments with reliable, high‑performance maintenance solutions. My focus is on building long‑term partnerships, strengthening operational uptime for clients, and ensuring Carrier’s service offering continues to set the standard for quality and innovation. Excited to work with a fantastic team and contribute to sustainable, customer‑centric growth.

Strategic Account Manager – Fire & Security Solutions Leads key client relationships across the fire and security sector, delivering tailored safety solutions that meet evolving compliance and risk management needs. Strategically aligns customer priorities with integrated systems, including fire detection, access control, surveillance, and alarm technologies. Skilled in navigating complex sales cycles, uncovering growth opportunities, and driving long-term partnerships built on trust, safety, and innovation.

Vertiv have a vast portfolio of products and services that are market-leading and innovative. Serving the critical infrastructure sector. I facilitate the continuous growth of Enterprise accounts, by highlighting these opportunities and the value we can add by applying these products and services to their operations. The goal is to work as partners and trusted advisors, in very demanding environments.

Within the Service Team of Vertiv's Cooling Management Solutions; I support the Area Sales Managers and review technical reports from our engineers, to put together the proposals for the remedial works required. Identifying new opportunities from these reports/deficiencies and producing offerings that are not only competitive, but are great value and customer centric. Along with reviewing the reports, we monitor Lifecyle Opportunities and propose solutions where it may enhance the efficiency of their current setup. Occasional site surveys and support provided to our projects team if further works are required. Considering all stakeholders of the business is vital for our sales community to be successful. Working with our contracted and non-contracted clients, the Vertiv product has a reputation of being great quality kit, which is why you will find Vertiv in some of the biggest data centers globally. We work closely with large Facility Management companies to ensure their facilities are running efficiently, any downtime in these centers can be a challenge for their clients. We adhere to strict technical guidelines and regulations and so therefore need to work accurately under pressure and tight deadlines. The Customer focused approach is key to our outstanding growth and development in the business over the last few years. We use all communication mediums to stay connected and understand their needs/priorities to maintain strong relationships with our Customers. Incorporating sales tools, like CRMs to manage and identify and track our opportunities. Monthly/annual sales targets need to be achieved and constant review of guidelines, processes, and procedures to ensure we stay current within the market and trends.

Acorn is a maintenance service provider to some high profile companies in London and the South East. Growing rapidly and streamlining their systems to adapt to their increasing customer base, I was recruited for their helpdesk and customer operations team. Within 4 months of starting, I managed to get a formal recommendation for employee of the month, where I received some gift vouchers and recognition of the Managing Director. The client felt I went above and beyond to resolve a very urgent situation. My excellence in customer service skills overrides everything (I know) and I ensure I put my client first. Main Tasks: Efficiently manage and take ownership of call out and/or remedial works from a very busy shared inbox. Provide timely updates to the client and accurately capture the information required for the engineers to attend site to resolve issues. Once works were complete, the reports needed to be analysed and processed for the next steps. Either quoted remedial works, or accounting invoicing etc. For the planning, we had to review the planners for the clients and allocate engineers accordingly and ensure the associated admin was completed. We had strict SLAs in place and so had to work well under pressure, yet not miss the details. I left Acorn as I was presented with another opportunity that I felt would be a good career move.

Norwood, a Jewish Organisation, who provide facilities, support and services to Adults and Children with various Learning disabilities and Autism. Within the Property Team, we manage a large portfolio, ranging from office building, respite and family centres, residential care homes and support living environments. My day can range from coordinating an internal office move, tenant relocation, purchasing, administration and consulting with accounts team to ensure we are compliant with our internal policies, working closely with our water consultants to ensure legionella is monitored, covering the Reception, to contractor management. These consist of a large TFM provider to a smaller building contractor for adhoc projects, etc. We mange RAMS, Statutory Compliance, which are diligently checked by our auditing authorities and any other reactive requests. Whilst under tight deadlines and busy days, I maintain a professional and pleasant demeanour, liaising with various stakeholders throughout, from our Security Officer through to our Directors. Customer service, patience and clear continuous communication always at the forefront of my work ethic, make me successful and well valued in my team. Norwood has great ratings throughout their sites and pride themselves on superior service.

EPAM Systems is a NYE listed company that offer end-to-end software solutions. This includes business consulting, design, engineering and delivery. Providing insight to staying current with trends in technologies and thinking out the box. Office Specialist, encourage engagement for both internal and external clients. From administrative support, hard and soft service management and team performance management. Adaptable and efficient to create and maintain the business culture and environment. Environment maintenance requires managing business insurance, travel, visa and immigration queries and corporate accommodation. Streamlined processes with supplier and contract management, meeting room monitoring to ensure effective use of office space. Ensuring and enforcing policy and procedure compliance with Health & Safety regulations. Strategic facilities management of office relocation and renovations in line with business strategies. Change management against tight budgets by engaging 3rd party consultants to ensure key issues are identified and addressed. All contributing positively to the bottom line. All of these collaborative tasks are impossible to do, if I don't maintain and build relationships, awareness of the importance of patience and positive demeanour.

Dealogic is a Fin-Tech company whose clients are the world’s top investment banks. It has a global presence with offices in London, New York, Hong Kong and Hungary. A beautiful space required an energetic Office Facilities Manager. Recruitment and training new facilities team, managing their performance. Supervision of meeting room management. Reviewing supplier contracts (I.E. M & E, Catering, Stationery, Cleaning) and comply with tender process when required. Contract management thereof. Resolution of snagging items from fit out. Implementation and management of health and safety compliance. Working with CSR team to promote sustainability and obtained ESOS compliance. Building solid relationships with internal and external clients and working collaboratively with building management and their technical teams. Achieve 3rd place in our Global Employee Engagement survey, most helpful and great customer service. Left to pursue a role that required multiple location management.

Village Vet pride themselves on customer service. The animals and owners are considered VIP's with no exception to this rule. Meet and greet, booking appointments, daily cash up and stock monitoring/control. All with an exclusive and high service level.

Temp receptionist in the Mayfair showroom. Welcoming of visitors, preparations of tea/coffee. Submitting/monitoring daily customer log. Sorting/Receiving Mail.

Flight Center is a travel retailer that specialise in travel advice and making arrangements for clients. In the travel consultant position, sales, targets and customer service are priority. Key Achievements: Completed the intensive 3-week training course, which involved learning complex systems (Galileo, TUD and Omnis) as well as learning intensive sales techniques and product training

I was a part time student. I was working full time at African Gameskin at the time.