Monika K.

Key Account Management and Development

Led sales and business development actions for world’s leading logistics company; sold logistics services to clients including HP, Blue Diamond Growers, SunMade Raisins, Guitard Chocolate, and Jelly Belly. Continuously secured new customers, grew territory revenue over 25% YoY, and improved client satisfaction scores; won several large bidding opportunities exceeding $1M with the CA Nut Growers Association. Managed biz dev and lead generation, researched new customer opportunities, reviewed industry publications and news, and established relationships with clients and trade organizations; led cold calling, appointment setting, and developed and delivered sales presentations to key decision makers. Partnered with Operations personnel to ensure consistent and effective service to customers and accounts, worked with global team to evaluate scope of work for each client opportunity, developed accurate and profitable quotes, and managed RFQ/RFI response with timely communications. Oversaw account management, ensured consistent communications and follow up, reviewed scopes of work, developed solutions, and led issue resolution; acted as liaison to client’s Operations, Accounting, Warehouse, Materials, and Executive teams. Led business planning with key decision makers at large accounts, focused on growing ROI with strategic strategies, and led implementation and follow up to maximize impact; conducted regular follow up to answer questions, correct issues, and ensure contract renewals and service expansions. Reviewed BI reporting to provide analysis to customers, improved practices related to logistics planning, customs navigation, and cost savings; proactively provided solutions and actionable ideas to grow business and utilize services. Led launch of new warehouse in Chile, worked with client and internal management to establish business requirements, developed relationship with Chilean stakeholders, created proposal/RFQ and warehouse SOPs.

Led business development for global shipping and logistics company; actively prospected, cold called, led sales meetings, oversaw proposal and quote development, and negotiated final contracts; secured business from major clients including Apple, Cisco Systems, Motorola, Hyundai, Patagonia, Cost Plus, The San Francisco 49ers, United Airlines, US Department of Defense, and the US National Guard. Managed RFQ development and presentations, directed internal personnel to document scope of work, created logistics plans, and crafted best pricing to secure new business while ensuring profitability; worked directly with Sr. Management to address and correct any issues and provide additional customer support.

Led business development for global shipping and logistics company; actively prospected, cold called, led sales meetings, oversaw proposal and quote development, and negotiated final contracts; secured business from major clients including Apple, Cisco Systems, Motorola, Hyundai, Patagonia, Cost Plus, The San Francisco 49ers, United Airlines, US Department of Defense, and the US National Guard. Earned spot as Top Performer in West region, sold over $31.5M, secured 120% of targeted goals, expanded territory 75% YoY, grew key accounts 61% YoY, and won multiple National and International Sales Awards. Managed RFQ development and presentations, directed internal personnel to document scope of work, created logistics plans, and crafted best pricing to secure new business while ensuring profitability; worked directly with Sr. Management to address and correct any issues and provide additional customer support.