Monika Skrzypczak

- forwarding and monitoring debtors to the debt recovery agency and external legal office - preparing monthly and quarterly credit reports - calculating bad debt provisions - collecting all needed documents for litigating customers’ objections (court cases) - participating in external and internal audits - migrating activities to Shell Business Operations Krakow – preparing and providing training - negotiating with pre-legal customers - cooperating and negotiating agreements with 3rd parties: Coface, Euler Hermes, KRD

- credit assessment of customers - customer visits - verification new, monitoring previously delivered and execution of securities - cooperation with external debt collection agency and legal office - reporting

- debt collection of euroShell customers - reporting on Direct Debit rejection - compensation - settlement of accounts

- coordinating and controlling the work of four-employee team - booking and controlling of petrol station's sales and costs - reconciling accounts using present and historical information - verifying payments from petrol stations - reporting monthly loses of petrol stations to Account Managers - communicating with customers: complaints, requests etc. - reporting cash in transit to Treasury Accountant - allocating of sites' accounts, preparing documents for lawyers for legal cases - managing suppliers' accounts - issuing invoices in SUN and Excel