Monika Sarmah

Responsible for creating and maintaining a seamless, engaging, and employee-centric workplace environment. This role ensures that the physical workspace, services, and overall employee experience reflect the company’s values, culture, and commitment to well-being and productivity. Partner with HR, Admin, and Business Leaders to implement engagement programs and experience-driven initiatives. Lead hospitality programs, guest relations, and special events to build a strong community culture.

Results-driven Operations Leader with 14+ years of experience in workplace operations, facilities management, employee experience, compliance, and strategic planning. Adept at driving operational excellence, optimizing costs, leading diverse teams, and delivering exceptional client and employee experiences while supporting business growth.

Key Responsibilities: • Responsible for ensuring service excellence and enhanced experience for the Users (Employees) within the Customer’s workplace. • Act as the primary contact and create long lasting exceptional experiences for the portfolio of assigned Client. • Provide assistance within the Facilities team through tools & processes to ensure a positive workplace experience each day. • Assist with tracking, analyzing and reporting key client experiences (case building for Service With A Human Touch). • Assist with implementation and training of Customer experience best practices to the site team. • Lead Review Meetings with Business Heads for feedback on services and undertake corrective actions. • Partner with various concerned departments to ensure all Client queries and concerns are effectively and efficiently resolved. • Drive Service With A Human Touch through Team boards and Touchpoints@ISS. • Lead fortnightly team meetings and strategy sessions to ensure service standards are maintained. • Creating events and activities for curated experience around everyday touchpoints. • Conduct research of vendors (Hotels, Banquets, Decorators, Anchor) for choosing the best combination of quality and cost, conduct Pre – Event inspection of the premises, evaluate Event success and submitting presentations. • Support corporate projects and coordinate for execution of Employee engagement and social activities events for site team. • Ensure ongoing client satisfaction and client’s willingness to be a reference resulting in uplift in cNPS.

Blue Dart Express, incorporated in 1991, is one of the leading logistics company in the world. Blue Dart Express is South Asia's premier courier, and integrated express package Distribution Company. It is South Asia's premier courier, and integrated express package Distribution Company. It has the most extensive domestic network covering over 33,867 locations, and service more than 220 countries and territories worldwide through its group company DHL, the premier global brand name in express distribution services. Handling key accounts & operational functions.

Talent edge offers courses jointly with world leading institutes and corporates. They enable working professionals to plan their future course of action and fast track their careers. Managing and monitoring the corporate team to achieve monthly targets. Chalking out and implementing various marketing strategies to promote the products. Preparing annual budgets and reflecting an upgrade growth in regards to sales. Being consistent in achieving monthly targets with maximum profitability. Conduct marketing and promotional activities to attract the target segment.

Innobuzz Knowledge Solutions, are headquartered at Delhi, India with strong presence in Australia, United State of America and Canada, apart from many other countries. The main activity of Innobuzz is providing training in Information Security, which is delivered to its audience all over the world via Computer Based Training Courses, Onsite Training Programs and Company Owned learning centres.

Kingfisher Training academy is a part of UB Group and guided by Kingfisher Airline. They offers Air hostess, Flight Stewards training course for 10+2 or Graduate students. I was responsible for achieving annual sales budgets by counseling students and enrolling them for the program. Also handled the telecalling and inquiry management.