Monika Pal

Manager – APAC Control Tower & Order Management Operations @ Choice Logistics

About

Experienced APAC Order Management & Supply Chain Operations leader with a strong track record in regional execution, escalation governance, and stakeholder alignment. I focus on improving service performance, stabilizing operations, and strengthening S&OP and order‑to‑delivery execution through cross‑functional collaboration and vendor governance.I believe effective leadership starts with ownership and clarity—clear accountability, data‑driven decisions, and calm execution during pressure situations. I aim to empower teams, simplify complexity, and build trust with stakeholders by being consistent, transparent, and outcome‑focused.Driven by operational excellence, continuous improvement, and delivering reliable customer outcomes at scale.

Country

India

City

Faridabad

Industry

Logistics & Supply Chain

Skill

Operational Excellence, Customer Escalation Management, Global Trade Management, Supply Chain Operations, Stakeholder Management, regional ownership, governance discussions, operational leadership forums, strategic escalation handling, Customer Experience, Banking, Logistics, International Business, Business Development, Sales Operations, Microsoft Excel, International Trade, Customer Service, Customs Regulations, Export

Experience

Manager – APAC Control Tower & Order Management Operations

Choice Logistics

2021-1 - Present · 5 yrs 9 mos

Noida, Uttar Pradesh, India

Strategic Leadership & Governance Contributions *Partner with Directors, VPs, and cross-functional leadership teams to drive operational governance, transition management, and strategic supply chain initiatives across APAC operations. *Serve as a key stakeholder in new vendor onboarding, operational integration, and service readiness initiatives to support scalable business growth. *Lead executive-level escalation management and issue resolution activities, ensuring timely mitigation of critical operational and customer-impacting risks. *Conduct Root Cause Corrective Action (RCCA) analysis for recurring operational challenges, driving process stabilization and long-term service improvements. *Participate in vendor performance governance reviews to improve service quality, operational efficiency, and delivery consistency. *Collaborate with internal operations, planning, logistics, and customer service teams to strengthen order management processes and improve execution performance. *Represent operations teams in leadership discussions, operational reviews, and strategic planning meetings with senior stakeholders. *Drive transition and change management initiatives by aligning operational execution with evolving business and client requirements.

Global Operations Manager

Choice Logistics

2021-6 - Present · 5 yrs 4 mos

India

Team Lead

Choice Logistics

2018-1 - Present · 8 yrs 9 mos

Assistant Manager

P S Bedi Group

2014-7 - 2016-5 · 1 yr 11 mos

New Delhi Area, India

Operations

A.P. Moller - Maersk

2013-7 - 2014-2 · 8 mos

Mumbai Area, India

Executive for Customer service and Operations

pisces container lines i pvt ltd

2011-11 - 2013-7 · 1 yr 9 mos

Education

Medi-Caps Institute of Technology & Management Rau, Indore

International Business

2009 - 2011 · 2 yrs

Medi-Caps Institute of Science & Technology , AB Road, Pigdamber (Rau) Indore-453331

International Business/Trade/Commerce

2006 - 2009 · 3 yrs

Medi Caps Institute of Technology and Management (Management), A.B. Road, Pigdamber, Indore 453331

International Business/Trade/Commerce

2009-7 - 2011-6 · 2 yrs

Specialized in International Business, Supply Chain Operations, Global Trade, Logistics Management, and Cross-Border Operations. Developed foundational expertise in global supply chain processes, international logistics, and operational management.