Monica Shane Estrella

Technical Recruiter @ KellyMitchell Group

About

We’re KellyMitchell — Connecting People with Opportunities + Clients with Success® We are an award-winning, flexible IT and professional workforce solutions firm. We are dedicated to providing Fortune 500 and rapidly growing organizations unmatched value throughout every stage of their Digital Transformation Journey. 18 nationwide hubs, one national recruitment center, one world headquarters, and employees in every state — Let’s work together. We’ll impress you! ClearlyRated’s 2016, 2017, 2018, 2019, 2020, 2021, 2022 + 2023 Best of Staffing® Client Satisfaction Awardee

Country

Philippines

City

National Capital Region

Industry

Staffing & Recruiting

Skill

Debt Collection, Updating, Payment Card Processing, Data Management, Collection, Shipping, Escalation Resolution, Customer Service, Claims Resolution, Feedback Management, Screening Resumes, Internet Recruiting, Recruiting, Sourcing, Paper Screening, Applicant Tracking Systems, Talent Acquisition

Experience

Technical Recruiter

KellyMitchell Group

2023-9 - Present · 3 yrs 1 mo

Talent Acquisition

Confidential Company

2023-4 - 2023-9 · 6 mos

National Capital Region, Philippines

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Claims and Supervisor Escalations Specialist

Amazon Operation Services Philippines, Inc.

2019-4 - 2022-12 · 3 yrs 9 mos

National Capital Region, Philippines

North America - Shipping and Delivery Support ● Answered customer inquiries about shipping and delivery. ● Provided assistance to Amazon delivery drivers. ● Processed claims for customers involving Amazon driver incidents – property damages. ● Took over escalated calls from customer service associates. ● Assisted Amazon drivers with their driver’s account, pay disputes, and incident reports. ● Filed feedback reports for customer-reported incidents and driver-reported incidents. ● Assisted new escalation team members involving the processes and inquiries.

Collections Specialist

iQor Philippines

2017-5 - 2019-1 · 1 yr 9 mos

Dasmariñas, Calabarzon, Philippines

● Answered customer inquiries regarding bill and payment plans. ● Updated registered customer’s information in the database. ● Verified customer updated email address and contact numbers through outbound calls. ● Processed payments and installment plans for customer’s purchases. ● Assisted customers calling in to set up payment arrangements for their purchases.