monica pari

* Started my career path as technical support assistant helping customers with software applications for the Hospitality industry (Hotel/Restaurant/Spa), including providing training to end users on a monthly basis. * Promoted to technical support manager after one year and became responsible for a team of 4 people, supervising and scheduling their work. * Developed excellent problem solving skills by assisting in troubleshooting and ensuring that critical issues were resolved quickly. * Other activities included software QA testing reporting back errors and bugs to the development team. * Due to my academic background, occasionally required to translate hotel web sites and software program terminology from Italian into English.

* Providing first line customer support, diagnosing and resolving a wide range of customer technical and non-technical issues with CoPilot satellite navigation software application sold by ALK on major smartphones and tablets. * Common technical support/customer support activities include: * Logging enquiries and resolutions on call management system and win customer loyalty by listening attentively, using tact and diplomacy to find common ground and achieve win-win outcomes. * Dealing with customer enquiries in Italian, Spanish and English across email and forums replying to customers. * Recording and reporting software bugs and usability problems to Quality Assurance/Testers for corrective action. * Assisting the marketing team in the translation of material from English into Italian. * Localising software content into Italian. * Also increased moderation activity of the Italian and Spanish support Forums along with community announcements.

My studies included simultaneous and consecutive interpretation, translation techniques, English and Spanish literature.