monica muoio

Advised in the Concierge Desk operations during the process of occupying 2 new residential buildings Maintained professionalism while addressing resident concerns Member of the Social Committee responsible for organizing and executing Resident Social Nights every two weeks

* Communicated with residents regarding construction permit requests to address concerns and rectify issues * Analyzed revenue line items and summarized findings to prepare financial performance reports for York Region * Coordinated with other departments to improve process efficiency and inter-company communication that resulted in closing 2 long-term files * Managed permit transactions including recording, payment, tracking and refunding security deposits to ensure accuracy and completeness * Performed work relating to commercial accounts including recording, maintaining and levying development charges * Devised a new filing system for better organization of the department

* Cash Handler * Lead team to increase food sales by 20% to coincide with organization’s goal * Experienced and adept in conflict management * Coach partners to achieve the goals of the company, specifically fostering moments of connection with each customer * Promoted various coffee and food products by initiating coffee tastings and food samplings inside and outside the store * Beginning to develop a plan for efficient inventory control and waste management

* Assisting students ages 6-9 in exercises regarding reading comprehension, writing and mathematics * Engaging children ages 4-5 in reading and mathematics work as well as instructional games * Relied upon in supporting students in their efforts to achieve advancement to the next level in their curriculum

* Effective in upselling consumers to incorporate accessories and/or other merchandise into their purchase * Entrusted with cash reconciliation and witnessing Manager document short/over reports * Experienced and adept in conflict management

I have been immersed in areas of the business world such as accounting, economics, operations management and statistics, as well as studied organizational behaviour, business ethics and sustainability, and intermediate level French.