Monica Larrabaster, CHRP®

Director of Shared Services (Country HR Head) @ Global Healthcare Resource

About

Outcome-driven HR leader with a transformation focus, bringing 18+ years of experience supporting complex, technology-enabled global services and healthcare operations, including 16+ years in progressive and senior HR leadership roles. Proven track record in leading multi-site and cross-border HR operations within highly regulated, client-facing environments, supporting global fintech, e-commerce, healthcare, and financial services clients, as well as high-growth startups, unicorns, and enterprise organizations. A trusted advisor to executive leaders, recognized for aligning people strategies with business objectives, leading complex change, and delivering measurable results through operational excellence, strong governance, and innovation. Passionate about building high-performing, people-first organizations through effective change management and sustainable HR frameworks that enable scalable, long-term growth.

Country

Philippines

City

National Capital Region

Industry

Human Resources

Skill

Human Capital Management, Leadership Development, Employer Branding, Labor Relations, Strategic Thinking, Performance Appraisal, Call Center Development, Compensation & Benefits, Succession Planning, Culture Change, Organizational Culture, Learning & Development Solutions, Analytical Skills, Teamwork, People Management, Change Management, Employee Learning & Development, Employee Benefits Design, Hiring, Training and Development (HR)

Experience

Director of Shared Services (Country HR Head)

Global Healthcare Resource

2018-1 - Present · 8 yrs 9 mos

Alabang, Muntinlupa City

As Associate Director for HR Shared Services and Country HR Head, I lead the full spectrum of Human Resources across multiple Philippine sites (Manila, Cebu, and Iloilo), overseeing Talent Acquisition, Learning & Development (Training and Quality), Employee Relations, Compensation & Benefits, Administration, Facilities, and IT (administrative oversight). I drive the design and execution of people strategies that enable business growth, operational excellence, and cultural transformation. Partnering closely with executive leadership and global counterparts, I lead initiatives that attract, develop, and retain top-tier talent across diverse functions, including highly specialized medical coders, customer care experts, and key support professionals. Beyond functional leadership, I play a pivotal role in shaping organizational culture and employee experience through high-impact engagement programs and retention strategies that strengthen connection, inclusion, and purpose. I also champion change management and compliance excellence, leading SOC2 and HiTrust readiness and ensuring HR processes and systems consistently meet global standards. A results-driven and people-first leader, I’m committed to building an agile, empowered, and future-ready workforce that drives sustainable growth and long-term success.