Monica Bhachu

• Provide executive support to the leadership team and Senior Partners • Provide ad hoc administrative support and work in close collaboration with EA to CEO. • Lead and organise the company’s social club: coordinating events, weekly themes and activities, to promote employee engagement and workplace culture. • Organise internal and external events, company meetings, and client workshops. • Design and edit LinkedIn and website content aligned with global branding. • Work closely with HR to deliver onboarding presentations for new employees, including setting up access passes, coordinating with IT to ensure systems and equipment are ready, and introducing company processes and ways of working. • Act as main contact for staff departures, collaborating with HR to implement a smooth offboarding process and ensure a seamless transition for departing employees. • Assist with office relocation projects. • Liaise with the IT support providers to manage technical issues and system maintenance. • Support the AWE invoicing process on an ad hoc basis. • Serve as the nominated Health & Safety lead, trained Fire Warden, and First Aider. • Perform credit card reconciliations, process invoices, and raise new vendor forms/purchase orders. • Work alongside building management on daily operations, visitor information and workspace issues. • Integrate AI tools like Copilot into daily operations to improve efficiency and accuracy. • Manage office inventory and post, catering and supplies.

• Provided executive support to Directors and Partners, including diary management for multiple executives, travel arrangements, and minute-taking. • Supported the company merger, ensuring smooth coordination and operational continuity. • Managed large projects, including two office moves and a black-tie event, collaborating with vendors and overseeing areas such as office space design, IT integration and H&S. • Prepared and managed billing and invoicing in line with firm policies. • Collaborated with Fee-Earners (FEs) on client due diligence, sanctions reviews, and anti-money laundering reporting. • Prepared and circulated new client take-on/ onboarding documents in line with compliance policies. • Assisted with compliance, IT, and billing issues alongside relevant departments. • Managed marketing initiatives, including creating digital images for mail-outs, LinkedIn posts, company website, and event materials. • Provided training on internal systems to colleagues and new starters. • Oversaw H&S responsibilities, including fire safety, fire warden duties, first aid audits, and office risk assessments. • Maintained office facilities, supplies, and professional presentation. • Enhanced company culture by organising social events, away days and employee activities. • Managed case correspondence, appendices bundles, court documents, and Fee-Earner time recording, ensuring compliance with firm procedures. • Created and managed filing & archiving inventory by organising files to support efficiency and traceability (approx. 60 active cases and 500+ case files). • Conducted research and managed projects contributing to business development. • Served as first point of contact for client billing, case, and merger-related queries.

• Represented the institute as first point of contact for current and prospective members. • Provided guidance and support on the qualifications provided to members. • Shared feedback to team on membership and qualifications statuses and progress. • Managed an internal membership database and logged all communications. • Managed and recorded logs of CPD development, issued qualification certificates, membership elevation and chased examination scripts. • Processed payments for examinations and membership subscription fees. • Extracted, uploaded, and entered confidential examination results correctly and assigned raw scripts to correct examiners. • Assisted with, information requests, questions, and complaints regarding membership to find satisfactory resolutions.

• Supported numerous teams of case investigators/ examiners (senior and high-profile) with the creation, preparation and distribution of letters, Fitness to Practice documents, statutory notices and confidential case evidence bundles. • Identified any errors in case bundles and letters and made corrections. • Delivered in-depth induction and administrative training to colleagues and new starters throughout the investigation development. • Communicated effectively with investigators to determine the best possible approaches and outcomes for the ongoing investigations. • Managed shared/personal inboxes to complete internal tasks and queries. • Managed the internal work stream on internal database by picking up tasks in line with tight deadlines. • Supported investigators by gathering further information to progress the case i.e. sending requests and arranging interviews with external parties i.e. doctors, hospitals, the courts, police, witnesses, and legal representatives. • Processed and accurately logged all incoming correspondence via telephone, email and fax by responding, distributing, scanning and alerting investigators. • Recorded and maintained all task actions to ensure that the audit trail is clear and maintained