monica orellana

information technology business partner

About

Experienced Information Technology Project Manager with a demonstrated history of working in the banking industry. Skilled in BMC CM, Microsoft Word, Documentation, Team Building, and Process Creation. Strong program and project management professional with a Master of Business Administration (MBA) focused in Management.

Country

united states

City

sugar land

Industry

management consulting

Skill

windows 7, laptops, computer hardware, active directory, operating systems, visio, antivirus, windows xp, technical support, troubleshooting, windows, microsoft office, mentoring, servers, windows server, software documentation, customer service, outlook, excel, word, software installation, hardware, cabling, microsoft word, cisco technologies, powerpoint, team building, cisco, windows server 2003, desktop support, problem solving, documentation, network security, testing, microsoft exchange, windows 8, help desk support, disaster recovery, it management, citrix, integration, sql, training, trouble, remote user support, apple software

Experience

information technology business partner

alvarez & marsal

2019-9 - Present · 7 yrs 1 mo

it project manager, itsm lead

prosperity bank

2013-1 - 2019-8 · 6 yrs 8 mos

lead technician

superior is

2009-3 - 2012-12 · 3 yrs 10 mos

* Assisted 300+ users with their queries and problems (hardware, software, business applications, Blackberries) through phone and e-mail * Provided level 2 support for email and MS Exchange * Support 5,000+ agencies and brokerages * Lead and planned training for technicians * Performed diagnostics and troubleshooting of system issues, documented within appropriate ticketing system * Created and maintained solutions database so facilitate and uniform ticketing system * Lead Weekly Help Desk meetings, to train and educate Help Desk staff * Created and maintain Procedure Manual with over 150 procedures * Troubleshoot connectivity issues via VPN and wired LAN * Assisted clients setup archive pst files using Microsoft Outlook