Monica Boules

As Strategic key Account Manager at Azdan, my primary focus is on leading the charge to grow the business and create sales opportunities that increase Azdan's Netsuite position and share within the Middle East. • Increased revenue from strategic accounts by 25% through the development and implementation of targeted sales strategies • Delivered customized sales presentations to C-level executives, resulting in a 75% close rate • Collaborated with pre-sales to provide business insights and deal intelligence, resulting in a 25% increase in average deal size • Successfully negotiated and closed contracts with clients in markets covering EMEA • Revitalized relationships with existing client base and developed a prosperous referral base through outside channels • Developing and nurturing strategic relationships with consulting partners, system integrators, cloud service providers and financial industry segment technology partners in order to drive new pipeline and revenues. • Coordinating all company activities with the partners- contracting / agreements, training, marketing, demand generation, executive briefings, business planning, client engagements. Skills: Account Management · Negotiation · Customer Success · Partner Relationship Management · Strategic Partner Relationship Management · Client Relations · Channel Partners · Global Client Management · Teamwork · Strategic Account Growth · Marketing Strategy · Strategic Negotiations · Sales Management

• Leads the account strategy for relationship, revenue, account growth, offerings, solutions, etc. • Manages the total customer relationship. • Creates and maintains relationships across all tiers of employees at the customer, including senior executive relationships • Leads account planning and opportunity identification • Plans and facilitates and/or conducts complex solutions and negotiations for assigned accounts • Responsible for planning of digital sales activity for assigned accounts • Drives growth in assigned accounts. • Opportunity prioritization and overall account plan for assigned accounts. • Responsible for revenue, and customer satisfaction on assigned accounts

• Manage a group of customers in my assigned vertical and regional territory. • Work cross-functionally with other departments, including marketing, support, professional services and product management, to address the needs and issues of my assigned accounts. Coordinate executive involvement, as necessary. Create demand within my customers by converting customer problems into sales opportunities. • Achieve and exceed my sales quota by renewing my assigned accounts, selling additional modules and services. • Continue to maintain and grow an active pipeline of forecasted sales to meet monthly and quarterly quota objectives. • Maintain and expand relationships with key contacts in my account base through frequent contact, including webex meetings and phone calls in addition quarterly onsite meetings. • Develop annual account plans with my assigned accounts to meet their needs. • Engage and build relationship with channel partners. • Send quotes, close deals, process orders, follow up deliveries.

• Identifying new sales leads in Egypt and GCC • Demand generation for Oracle Products • Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions • Using a variety of tools including but not limited to social media, internet, web based tools & outbound calling • Creating a business pipeline meeting an agreed quota of business opportunities. • Maintaining fruitful relationships with existing customers • Planning and overseeing new marketing initiatives • attending conferences, meetings and industry events • Developing quotes and proposals • Negotiating and renegotiating by phone, email, and in person • Researching the needs of other companies and learning who makes decisions about purchasing • Contacting potential clients via email or phone to establish rapport and set up meetings

• Understanding fully the hotel amenities, packages and promotions. • Generating and develop sales leads and contact potential. • Making sales calls and taking appointments with the clients to promote the hotel and services. • Negotiating contracts and packages.

• Develop, implement, and monitor training programs within an organization. • Supervise technical training for staff. • Conduct orientation sessions. • Create brochures and training materials.