monica lichty
manager, user experience research
About
Curious UX researcher with experience using a broad range of qualitative and quantitative methods to improve interactions with consumer and commercial products, websites, and digital interfaces. I lead teams of researchers through activities in all phases of product development from ethnographic research to define needs, through the iterative design process, to summative testing. I have formed trusted partnerships with cross-functional team members in R&D, Marketing, and Design to improve understanding and acceptance of user experience methods and results. I helped grow the user experience team while coaching, mentoring, and teaching junior staff. I enjoy complex problem solving to impact details and nuances of product experiences.
united states
kalamazoo
consumer goods
human factors engineering, statistics, data analysis, ergonomics, analysis, task analysis, usability, focus groups, microsoft office, design research, product design, survey methodology, product development, research design, research, management, guideline development, transportation research, flowcharts, work measurement, participant management, team leadership, ux research, user experience design, wireframing, human factors, user centered design, experience design, usability testing, interviewing, team building, negotiation, card sorting, journey mapping, persona creation, workflow design, product specification, heuristic analysis, affinity diagramming, a/b testing, competitive assessment, ethnography, surveys, cross team collaboration, design and analysis, interface evaluation, literature searches/syntheses, team development
Experience
leader, user experience research
newell brands
human factors researcher
battelle
Led participant management and researcher training for a national naturalistic driving study, conducted task analyses, assessed and integrated research findings into human factors guidelines for roadway designers, performed statistical analyses of speeding data, assisted with focus groups investigating driver expectations at complex interchanges, evaluated pilot in-vehicle warning systems, conducted literature reviews.
graduate student instructor
university of michigan
Assisted teaching a course covering work measurement and design (work methods analysis, time studies, work sampling, ergonomic enhancements, AutoCAD, predetermined time systems), conducted office hours, managed course logistics.
ergonomics intern
lawrence berkeley national laboratory
Designed and led a pipette usability study: conducted user interviews and observations to gather user requirements, performed tasks analyses, created rating sheets, provided an ergonomic review of 48 pipettes, ran the study, statistically analyzed study data, presented findings in a research paper and poster, created a user guide to pipette selection and use to reduce the risk of CTDs
manufacturing services intern
masco corporation
Conducted time studies on current faucet production, created and edited layouts in AutoCAD
senior usability specialist
newell brands
human factors research scientist
battelle
Managed a study focused on national stakeholder interviews regarding human factors issues at complex interchanges, led research to create messaging guidance for vehicle-based and infrastructure-based driver warnings.
manager, user experience research
newell brands
I currently manage a team of user experience researchers impacting projects across three divisions and over ten brands. I set the strategy for the team, ensuring each project receives appropriate support from project initiation, through design and development. I partner closely with Marketing, R&D, Consumer Market Research, and the entire Design organization to deliver world-class experiences. Other responsibilities include: translating user needs into solutions, project prioritization, driving the influence of User Experience throughout the company, and influencing project teams to drive toward improved experiences.
Education
university of michigan
engineering
university of michigan
engineering
Activities and Societies: Michigan Marching Band Rank Leader, HFES, University of Michigan Hospital Volunteer, University of Michigan Marching Band Winter Ensemble Dance Captain
monica lichty's Contact Information
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