Monica Ibarrondo

Identified and engaged high-potential candidates for top-tier hospitality and business programs, contributing to an increase in student enrollments. Conducted personalized consultations, successfully guiding prospects through the admissions process andincreasing conversion rates. Managed a pipeline of international leads, ensuring timely follow-ups and relationship building to maintain a highengagement rate. Provided support to senior recruiters, assisting with advanced candidate profiles and contributing to overall team targets, keeping CRM updated

Promoting our top-ranked program to pre-qualified potential candidates, providing advice by telephone and in person. Interacting with candidates in a professional manner, in line with the brand values and principles, supporting recruiters with advanced candidates, contributing to team coaching and development.

Assisted guests with reservations, increasing booking efficiency and contributing to full occupancy rates. Provided personalized concierge services, enhancing guest satisfaction and securing a consistent 90%+ positive feedback rating. Collaborated with the sales team to upsell premium suites and services, driving additional revenue growth.

Dealing with correspondence and phone calls, booking and arranging travel, transport and accommodation,organizing events and conferences, liaising with staff, suppliers and clients. Collating and filing expenses.

Meet departmental goals such us upselling targets, verify that guest experience is being exceeded and provide cross departmental assistance.

Answer incoming calls and respond to customer’s emails, review arrival lists to welcome guests, attend to special guests (e.g. VIPs) and answer their inquiries

Greet and acknowledge guests and seat patrons by escorting them to assigned table, present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials, accept and organize reservations, and prioritize reservations to accommodate customers, addressed guest requests or complaints and escalated major complaints to manager.