monica heaton

industrial customer service representative

About

I am a strong Customer Service Professional seeking an opportunity in customer support for room to grow. Demonstrates exceptional communication skills and ability to establish rapport with clients, sales and production staff. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Leads by example and establishes a professional work environment based on respect.

Country

united states

City

charlotte

Industry

automotive

Skill

customer service, sales, manufacturing, pricing, inventory management, sap, customer satisfaction, account management, sales operations, continuous improvement, purchasing, lean manufacturing, product development, cross functional team leadership, troubleshooting, six sigma, key account management, microsoft word, logistics, team building, microsoft excel, lotus notes, forecasting, supply chain, business development, management, edi, sap r/3, jd edwards, powerpoint, paper industry, construction, project planning, due diligence, communication, customer support, b2b, microsoft crm, access, sharepoint, wellness, profit 21, baan, microsoft office, sap products, supply chain management, business to business

Experience

customer service representative

schaeffler

2014-9 - 2015-4 · 8 mos

customer service representative

huber+suhner

2015-4 - 2016-4 · 1 yr 1 mo

sales service representative

domtar

2011-4 - 2012-11 · 1 yr 8 mos

inside sales representative

fomas usa

2013-7 - 2014-3 · 9 mos

senior customer service representative

kennametal

2005-1 - 2011-3 · 6 yrs 3 mos

industrial customer service representative

mueller - innovative custom cut solutions

2016-4 - Present · 10 yrs 6 mos

Primary capabilities are Converting, Die Cutting, Laminating, Slitting, Water Jet Cutting, CNC Knife Cutting, Router. Products include Seals, Gaskets, EMI/RFI Shielding, Sound/Vibration Control Products, Heat/Thermal Insulating/Shielding Products, Filtration Products, Specialty Foam, Bonding Tapes, Paint Masking, Protective Masking Products.