monica hayes

patient coordinator

About

I’m seeking a rewarding position where a person with my experience and training can make an immediate contribution while finding opportunities for professional growth and challenge. My background and career goals seem to match your job requirements well. Through past performance, excellent communication, leadership and management skills I can be a benefit to this company. I would like to apply my social ability to help mentor employees to enjoy and take pride in what they do. I would like to teach employees to be pro active not reactive. I want to help those who claim there position by exceeding expectations become a leader and train them to do the same to those who lack the motivation to achieve. I have noticed in past experiences that leading by example is the best tool to use. I would compliment your organization with my positive energy, accountability and dedication.

Country

united states

City

chicago

Industry

hospital & health care

Skill

invoicing, healthcare, healthcare management, emr, microsoft office, medical terminology, medical coding, medisoft, customer service, data entry, leadership, training, hipaa, billing, medical coding and billing, claim gear, type 50 wpm, customer support, health insurance, microsoft word, process scheduler, microsoft excel, account reconciliation, hospitals, icd 9, medical records

Experience

coordinator

emcare

2006-3 - 2011-2 · 5 yrs

* Supervised a billing staff of three employees and two volunteers * Trained the staff and doctors on procedures related to billing * Tracked sheets of hospital admittance, outpatient services and direct admits * Submitted billing information, counted records to ensure reconciliation with the ER log * Submitted trauma patient billing, provided customer service * Collected critical care charges of procedures performed in hospital * Demonstrated leadership abilities by managing multiple projects, directed and motivated coworkers, trained and mentored staff and volunteers on network systems

business analyst assistant

cr bard

2004-1 - 2005-3 · 1 yr 3 mos

* Provided leadership needed to instill a team-oriented, client-driven, results-driven team * Coached and developed employees * Proactively assisted with the identification of training and development requirements of the Business Unit

patient coordinator

university of chicago medicine

2013-12 - Present · 12 yrs 10 mos

* Provide interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. * Schedule for Dermatology, Ophthalmology, Endocrinology, Nephrology, Pulmonary, Infectious Disease, Rheumatology and all the Pediatric clinics * Balance multiple priorities and effectively handle challenging situations, triage calls per protocol * Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues. * Obtain, verify, and input demographic and insurance information

administrative assistant

elmhurst memorial healthcare

2011-4 - Present · 15 yrs 6 mos

* Handle requests for information and data * Coordinate and maintain records for staff * Record, compile, transcribe and distribute minutes of meetings * Schedule and coordinate meetings, appointments for managers or supervisors * Prepare and modify documents including correspondence, reports, drafts and memos * Prepares routine reports (financial, quality, production, customer service) * Analyzes trends and recommends adjustments address and/or capitalize on trends