
monica bradley
customer service representative
About
Results-oriented Office Clerk with 16 years’ experience and demonstrated achievements in Customer Service, Communications and Administrative support. Strategic thinker with the ability to multi-task and meet stringent deadlines. Effectively works independently or with a team to complete projects on schedule. Exceptional Customer Service skills, with the ability to successfully diffuse and resolve conflict situations using great communication skills. Proficient in MS Outlook, Word, Excel, PowerPoint, InDesign, Quark, Photoshop & Fireworks. Knowledgeable in SAP
canada
nepean
retail
retail, merchandising, inventory management, private label, planograms, retail category management, purchasing, grocery, assortment, inventory control, categorization, store operations, store management, forecasting, profit, visual merchandising, pricing, pos, time management, photography, wholesale, customer service, microsoft office, microsoft word, sap, html, xhtml, canon dslr, photoshop, quarkxpress, indesign, ac nielsen, food, microstrategy, advertising, jda, p&l
Experience

project coordinator
bgi retail inc.

customer service representative
brimich logistics

category coordinator
sobeys
* Set up sale orders, bookings and distribution tables for Sobeys, Urban, Foodland & IGA stores * Send allocation quantities to Supply Chain for ordering * Key in weekly costing in the system for Sobeys, Urban, Foodland & IGA stores * Key and activating weekly promotional ads * Maintaining promotional tables changes as needed * Create CMA promotions, both points and pricing, testing to ensure they work correctly, and transmitting to stores * Store HEAT claims * Assist both the Category manager and Assistant Category Manager with overflow of work * Special projects as required

communication coordinator
sobeys
* Managing and executing all communications for the grocery department to the stores through the daily Brief and email. * Follow up with all correspondence within strict timelines * Assisted with general office administration including organizing and filing related office artefacts * Monitor, manage and track an external inbox from 350 stores regarding all costing and flyer errors * SharePoint Administrator for the Foodland & Sobeys Full Service Stores * Maintain department order guides & PLU books * Participate in Conference Calls and follow up with team on any issues/concerns * Collect information from category team and create and publish a weekly grocery merchandiser for Sobeys, Sobeys Urban and Foodland stores.

merchandising analyst, foodland and iga stores
sobeys
* Managing (monitoring & tracking) an external inbox from 250 stores regarding all costing and flyer errors * Proof and analyze weekly Foodland merchandiser to the flyer * Maintaining the Foodland / IGA websites, ensuring information is up to date * SharePoint Administrator for the Foodland & Sobeys Full Service Stores * Compile information for weekly insert/wraps & other job documents * Maintain department order guides & PLU books * Assisted with general office administration including organizing and filing related office artefacts * Collect information from category team and create and publish a weekly Foodland merchandiser * Assisted with any issues or concerns dealing with grocery and perishable departments for the Foodland banner

production desktop layout operator
sobeys
* Design and produce weekly Foodland flyer, newspaper ads, insert/wraps & other job documents as per the production schedule * Ensured complete accuracy with extreme detailed data / images * Created Point of Sale (POS) material for Foodland stores * Edit images in Photoshop and ensure correct images requirements are in place * Special Projects as required

desktop publisher, newsletter editor and publisher and receptionist
lumsden brothers retail support center
* Compiled / Designed weekly & monthly flyers for Independent Accounts * Successfully meet demanding production schedules * Created Point of Sale (POS) material for retail grocery stores * Produced digital images and maintained company image databases * Designed seasonal Merchandising Guides for customers * Responsible for image selection, colour and layout designs * Maintained / updated data on the IGA and Foodland websites * Take photos of products and edit in Photoshop Illustrator * Acted as Editor of monthly Company Newsletter produced to all employees * Chaired and coordinated multiple social events through various extracurricular committees * Back up for reception

advertising coordinator and receptionist
lumsden brothers retail support center
* Coordinated production of Foodland Consumer Advertising Program between stores, Merchandising and Head Office. * Execution of on-going management of vendor sponsored contests at the consumer level * Created and aided in the Production of monthly inserts, flyers, sell sheets and guides for Cash and Carry Outlets * Provided excellent customer service to supplier, consumer and various store associates * Back up for reception

merchandising assistant - perishable, health and safety representative and receptionist
lumsden brothers retail support center
* Coordinate flow of information relating to all Meat / Deli issues. * This included pricing, listing and ad information * Assist Category Manager with the retrieval of data reporting for measuring category performance * Comply weekly merchandiser and publish to the stores via email * Participated and took an active role in facilitating Health and Safety meetings geared towards maintaining a safe work environment * Back up for reception

mail office clerk and receptionist
lumsden brothers retail support center
* Organize and distribute advertising information for approximately 800 mail slots * Coordinate and sorted all incoming mail * Processed all outgoing mail including priority items * Ordered and maintained office supplies for all staff members * Dealt and resolved all customer service inquiries

associate merchant, produce
loblaw companies limited
* Execution and completion of new item listings * Authorization and de-authorization for procurement commodities on a National base * Execute weekly costing and changes for vendors and stores * Troubleshoot and resolve issues in a timely fashion * Run weekly reports for manager of weekly sales and vendor purchases * Work closely with Supply Chain and Merchandising Operations to ensure product flow is running correctly and smoothly * Assist Category Manager and Merchant with any other tasks * Attend vendor meetings, take minutes and review new and current items
Education
ontario college of reflexology
mohawk college
fanshawe college
monica bradley's Contact Information
Phone
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