Monia Castangia

Trade Compliance Senior Specialist - Gestione di un Team in EMEA e Latam che si occupa a livello globale della classificazione doganale. Verifica di conformità sui prodotti e componenti, analisi 'Dual Use'. - Analisi delle nuove Regolamentazioni Doganali Internazionali e impatti sulla società ( EUDR, Cbam, Mercosur). - Implementazione di procedure Trade Compliance.

•Developing and improving the order processing and Import and Export logistics management process by improving customer satisfaction. • Creating logistical processes to acquire and manage new markets. • Negotiation of logistics contracts and management of external warehouses.

• Guaranteeing the efficiency of the order processing and logistics management. • Developing and monitoring consistently high standards of customer satisfaction. • Management of Customer Service in partnership with Sales Dept. for the development of new markets. • Coordination and management of a team of 9 people dedicated to customer service/logistic . • Supervising active and passive invoices and commission definitions. • Preparation of monthly budget and sales forecast analysis . • Supporting the commercial office in the preparation of offers. • Logistics planning and optimisation ensuring efficiency and transport costs optimisation. • DGSA (Dangerous Goods Safety Advisor) checking and complying with the provisions on the transport of hazardous goods in accordance with ADR/IMDG regulations and drawing up mandatory operating procedures. • Head of Import/Export customs operations in compliance with current regulations (Bill of entry).

• Creation and optimisation of orders/ logistics processes. • Check of the flow goods from the production cycle to the finished product. • Regulatory and cost analysis for potential opening of new markets. • Customer satisfaction supervision.

• Assisting the Sales Department in the preparation of offers. • Order entry, invoicing and verification of goods delivery. • Verification of customs formalities. • Customer satisfaction supervision

• Identification of suppliers of raw materials and finished products. • Placing orders and managing deliveries in support of the production and sales departments. • Minimisation of inventories. • Supporting the definition of the purchasing business plan in cooperation with the Sales and Supply Chain Management.

• Management of logistics and retail suppliers and document control. • Organisation of shipments and logistics cost analysis. • Management of orders and claims.

• Customer support for flight delay management