Mona Aldaghreer -CIPP

• Responsible for marketing the company’s products and generating inquiries. • Build long-term relationships with clients by managing and interpreting their requirements. • Create vendor identifiers for new clients, improving business operations. • Communicate with local and international manufacturers to request quotations and product Data Sheets. • Review and adjust supplier quotations with company margins and send final offers with Data Sheets to clients. • Track client orders from request to delivery, ensuring product specifications and timelines are met. • Coordinate commercial and technical matters with suppliers to meet client requirements. • Support marketing activities by attending exhibitions, seminars, and conferences.

• Provided high-quality customer service in a fast-paced digital banking environment. • Handled customer inquiries and resolved issues accurately and on time. • Assisted clients in managing accounts, processing transactions, and navigating digital services. • Collaborated with team members to meet and exceed performance goals.

Issuing new SIM cards thru communicating with STC. Issuing new co. mobile phone devices to employee as per co. policy downloading STC invoices and distribute to concern persons. arrange kitchen supplies for departments. support transportation with co. cars & driver

• Managed the company’s mobile devices and distributed new devices according to company policies. • Downloaded and distributed STC bills to the relevant parties, ensuring accuracy and timeliness. • Coordinated with departmental staff to efficiently distribute kitchen supplies. • Communicated with STC to issue new SIM cards.

• Managed customer inquiries and provided effective solutions to ensure satisfaction. • Maintained in-depth knowledge of products and services to provide accurate information to customers. • Collaborated with other departments to resolve customer issues promptly.

• Assessed warranty claims and coordinated with technical teams to verify them. • Explained warranty policies and procedures to clients clearly. • Processed warranty claims efficiently according to company standards.

Interact with customer to find out issues / problems. check with concern dept. / team for warranty. coordinate with customers for delivery items inspection the delivered items. worked with Noon co.

receive phone calls from customers for issues / complaints / information's. raise ticket to concern dept. handling customers