Molly Tian

·Manage daily operations for Asia Pacific, managing sensitive transactions and ensuring compliance across markets. · Oversee the luxury client journey through after-sales service management, maintaining brand standards and fostering loyalty. · Direct brand presentation strategy by allocating uniforms, tools, and packaging, ensuring consistent in-store excellence. · Manage HQ partnership as regional lead for the training program, coordinating logistics and engagement. · Analyze market data to guide operational improvements and support regional decisions. (Official HR title: Retail Operations Assistant)

· Selected for an accelerated leadership program designed to prepare experienced professionals for managerial roles within the luxury retail group. · Engaged in intensive rotations across Retail Operations & Performance, CRM, and Commercial Strategy, with a focus on bridging tactical execution and strategic planning. · Completed high-impact projects such as redesigning the client onboarding process, and developing a regional staff training framework. · Presented business recommendations to senior leadership, including regional heads, influencing decision-making. · Graduated from the program into a regional operations role with expanded scope and cross-market responsibility.

· Selected for an elite leadership program in world-class luxury hospitality, training future managers in five-star operations. · Rotated through key hotel departments: Front Office, Housekeeping, Sales, Event & Banqueting, and Marketing, learning end-to-end guest service excellence. · Worked on improvement projects such as streamlining VIP check-in processes and enhancing guest satisfaction measures. · Led strategic projects: guest room renovation, boutique pre-launch, vegan guest rooms, and resort mobility enhancement (golf carts & bicycles) · Trained in high-level service standards, guest relationship management, and operational problem-solving. · Prepared for leadership roles through hands-on experience and mentorship from senior hotel management.

College Practice Class