molly graap

* Responded to a high volume of inbound technical support requests via phone and email * Routed external client and vendor email communications through support center tiers * Assisted with support center escalation requests while maintaining internal SOPs * Analyzed and solve complex problems and provide guidance and instruction to users. * Monitored open tickets and provided status/updates to clients. * Coordinated case resolutions with knowledge experts and 3rd party organizations. * Created, maintained and suggested documentation for the Support Center. * Updated my product knowledge through ongoing education. * Earned 1 certification in 2015 and 3 certifications in 2016.

* Created and implemented Excel databases to hold and report county lead poisoning information * Created a web based map with county lead stats to decipher between high-risk areas and draw statistical information * Prepared flyers, handouts, and PowerPoint presentations for the NYS Regional Lead Prevention meetings * Learned and managed reports using the NYS Immunization System * Helped train staff on utilizing new software solutions/database maintenance

MedAllies was founded in 2001. Its initial mission: Bridge the connectivity gap between physicians and organizations via the Internet, providing ready access to administrative, demographic and clinical information. Over the years, it evolved into a company that leverages electronic health record (EHR) implementations to facilitate physician office redesign, improve office practice efficiencies, and enhance population health. It now has more than 10 years of experience running a health information exchange, and extensive experience in EHR implementations and workflow redesign. This has enabled MedAllies to achieve and sustain high levels of provider use, and improve clinical care.

Marist College, Poughkeepsie, NY Bachelor of Science January 2015 Activities and Societies: Marist Dance Ensamble

Activities and Societies: Deans List Presidents List