molly presley

* Define the product strategy and roadmap for website/software platform * Manage the backlog with prioritized features and corresponding justification * Perform product demos and training to external and internal customers and groups * Propose and manage an overall budget to ensure success * Lead the planning and implementation of project * Facilitate the definition of project scope, goals and deliverables. * Quality Assurance internal review * Ensure clear communication among all groups involved in successful delivery of projects. * Set up and implement strategy for successful completion of new and on-going projects to be delivered on time, on budget and on scope. * Ownership and management of project materials; consolidating and up-keeping; updating; distribution of materials.

* Prepared and ran weekly data, revenue, and dispense reports for Operations team * Implemented a new Member Portal and Intranet and trained both internal and external clients * Created Quarterly reports for Pharma Companies * Maintained Payer Data Tool

* Educate and train clients on Healthland software financial applications onsite or via web ex * Build/set up financial modules specific to client * Answer client questions related to specific business needs for client facility * Provide prompt responses to client questions and follow up on training sessions * Use of training tools and follows company implementation methodology * Complement sessions by using industry examples in relation to improved workflow provided by company product * Retain knowledge of applications/modules * Conduct internal training * Provide support for financial team/consultants * Verify data was migrated successfully

* Initial contact for customers requesting healthcare services * Educate customers on services and benefits * Assign customers to appropriate health coach for assessment and counseling * Maintain highest level of customer service and standards * Problem solving * Member of the Activities Committee * Contributor to monthly newsletter * Other duties as assigned

* Managed daily operations of front office * Responsible for operations of hotel and restaurant during Manager on Duty shifts * Supervised, trained, and coached staff * Created schedule for reporting staff within parameters of budgeted hours * Maintained inventory, ordering and accounts receivable * Member of SPG Awareness Committee * Quarterly meeting coordinator