Mojeed Agbaje

• Led cross-functional teams to deliver IT consulting projects, including IT strategy development, infrastructure optimization, Cloud Migration, Data analytics and advanced analytics, cybersecurity implementations, and IT operational practices. • Optimized IT service delivery by developing and implementing Incident, Problem, and Change Management processes based on ITIL best practices, reducing service disruptions by 25% and improving service availability. • Enhanced service quality by establishing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned with business objectives, ensuring consistent performance standards and boosting stakeholder satisfaction. *Clients* : Provincial Health Service Authority, Government of Alberta, NovapeerX, Market IT, Government of New Brunswick

Ministry Engaged: Health, Social Development, Technology Project 1: Health Card Lookup Portal: Designed and implemented a secure portal for health card access, serving 5,000+ partners. Project 2: CCNB Relationship Mapping: Led discovery and design of social service relationship connections in CCNB, optimizing workflows and enhancing service delivery. Project 3: Social Services Migration: managed prioritization and delivery of diverse social development services to CCNB, ensuring seamless integration. Project 4: Social Development Health Services Transformation: Guided discovery, redesign, development and migration of health services to CCNB. • Facilitated 40+ cross-ministry workshops with health professionals, social workers, and IT teams to elicit 200+ complex requirements for health services (e.g., Orthopedic, Vision, Ostomy) and social programs (e.g., foster care, housing benefits). • Authored comprehensive and clear user stories and documentation, including business cases, project charters, business requirement documents, process models, system design documents, conceptual/data models, interface control documents (ICDs), and data migration strategies, ensuring alignment and regulatory compliance (NB Privacy Act, PIPEDA) using Jira, Confluence, and Lucidchart to support client portals, vendor interfaces, administrator dashboards, audit logs, and reporting modules. • Collaborated with developers and architects to define scope, data structures, and reporting solutions, serving as the technical liaison to align business owners, IT teams, and vendors. • Conducted in-depth analysis of legacy systems data fields, including requisition counts, service types, vendor details, service zones, and user satisfaction metrics. • Developed a strategic modernization roadmap, prioritizing high-impact services based on data-driven insights (e.g., 10,000+ monthly requisitions), reducing processing times.

• Elicited, documented and validated requirements for development of various enterprise Data projects, collaborating with cross-functional teams to meet diverse user needs. • Spearheaded the design of a Federated Data Ecosystem using microservices architecture, improving data accessibility and integration across government departments. • Conducted Business Process Model and Notation (BPMN) analysis to identify inefficiencies in demand and service delivery management processes. Implemented process improvements that enhanced user experience by 25% through the integration of Robotic Process Automation and ServiceNow, streamlining operations. • Collaborated with Data Stewards and Engineering team to develop and implement data governance, Master Data Management, and Data Quality frameworks, ensuring high-quality data for data and advanced analytics solutions. • Collaborated with the development team to conduct several Proof of Concepts (POC) and Proof of Value (POV) for innovative capabilities such as AI/ML solutions, and Federated Data Ecosystem, resulting in better decisions, significant cost savings, and improved business outcomes. • Led Agile teams, developed user stories and acceptance criteria, and facilitated scrum ceremonies, improving sprint task completion rates by 20% through effective backlog prioritization and stakeholder engagement. • Planned, documented and conducted testing, developed data dictionary, and manuals, conducted training sessions, and provided ongoing support to end-users during hypercare, resulting in increased user adoption and improved system usability.

• Gathered and analyzed requirements for Afroshop's e-commerce platform, translating business needs into detailed specifications for a microservices-based architecture, resulting in comprehensive documents that improved clarity and stakeholder satisfaction. • Collaborated closely with product owners, developers, and stakeholders to map out user journeys, workflow design and define service boundaries for key functions including product catalog, inventory management, order processing and payment services. • Collaborated with UX/UI designers to develop personas, user-centered designs, and product design using Figma, ensuring that user requirements were translated into an intuitive and appealing user experience across various microservices touchpoints. • Designed and implemented a headless CMS for Afroshop using CMS and RESTful API expertise, while maintaining API documentation in Postman, reducing development time by 25%. • Managed quality control through test plan reviews, User Acceptance Testing, and defect reporting, while developing user documentation and tutorials to enhance platform adoption and onboarding

Project: Development of Electronic Health Records (EHR) for Ekiti State Hospital Board (Ministry of Health) Migrated legacy systems to a new platform using FHIR standards, achieving a 40% improvement in data utilization, 38% higher operational efficiency, and over 55% reduction in patient wait times. • Led JAD sessions to align business, clinical, and non-clinical stakeholders, gathering and analyzing requirements to meet project goals. This reduced delivery time by 20% and ensured on-budget, successful project completion. • Developed comprehensive project plans, RAID analysis, requirements specs, and implementation strategies to ensure successful healthcare project delivery. • Assessed EHR system gaps, redesigned workflows using Ms. Visio, and developed standardized clinical practices, and templates, for physicians, nurses, and allied healthcare professionals in various departments (Out-patient, Medical Laboratory, Medical imaging, and surgery) ensuring consistency, efficiency, and improved patient outcomes. • Collaborated with development team to design user-friendly interfaces with Figma and Balsamiq for improved usability, integrated Cerner Millennium EMR (Oracle Health) with Netsuite, automating workflows and boosting productivity by 30%. • Developed strategies, policies, and procedures that improved data and system privacy and protection, enhancing remote access and boosting overall cybersecurity effectiveness. • Designed and implemented change management strategies, including impact assessments, and training facilitation, resulting in reduced resistance to change, enhanced adoption of new technologies, approaches, and increased stakeholder engagement.

Project 1: Development of Electronic Medical Health Systems Project 2: Development of Wealth Management System Health • Elicited, verified, and translated business requirements into functional specifications, ensuring alignment with project and organizational goals. Administered JIRA to facilitate this process. • Designed and implemented a 20% custom-built Hospital Management ERP system by integrating MEDITECH and IBM Watson Assistant API (AI Chatbot) using FHIR standards. This eliminated data silos, streamlined patient record access, and reduced case management handling time by over 40%. • Developed digital agent solutions for the HMS patient interface using Google Dialogflow, part of a multi-year plan to improve patient care with AI automation. • Formulated a comprehensive data security and quality policy to ensure compliance with electronic health record standards, safeguarding medical data's confidentiality, integrity, and authenticity, thereby preventing data loss and breaches. • Collaborated closely with business stakeholders, leading change management strategies for the seamless adoption of the new system, ensuring minimal disruptions in operations and healthcare delivery during transitions. - Finance •Project: Development of PAGE financials Wealth Management System (WMS) • Facilitated workshops to define product vision, strategy, and AI roadmap, conducted GAP analysis, and streamlined processes for data migration. Documented user stories, prioritized requirements, and refined backlogs to align with business goals and development readiness. • Improved case management with Salesforce Financial Service Cloud, enhancing staff and client experience. This increased Customer Satisfaction by 40%, First Call Resolution by 38%, and Customer Retention Rate by 27%. • Customer feedback from various sources was collected, prioritized, and analyzed, resulting in a 20% increase in customer satisfaction scores and a 15% reduction in the average response time to feedback.

• Attained 100% conversion of product to value (Seamless Sales Process) along with timely reconciliations from all sales agents increasing revenue generated by over 40% • Introduced higher customer service standards and enhanced performance by over 70% from 3mins waiting times to less than 1min. through active data mining and process re-engineering. • Designed, developed, and maintained performance measurements and reporting on strategic input drivers to continuously improve the bottom line of the business. e.g., Purchase Price, GR/IR, Stock Cover & Cash Flow that prevented any potential cashflow leak. • Supervised employees and evaluating their performance to identify training needs and develop precise plans for reducing process delays and cycle time. • Used several ERP and CRM such as HubSpot, Dynamic 365, NetSuite, SalesForce, etc.