Moises Cerezo Huitrón

As a core member of the Executive Leadership Team (ELT), directed the successful and compliant market entry for the company’s operations into Mexico, strategically transitioning the organization from planning to full production readiness. Spearheaded the end-to-end implementation and go-live of mission-critical core insurance systems (including billing, finance, and policy issuance), ensuring all strategic projects were delivered within aggressive timelines while maintaining corporate standards. Guaranteed strict adherence to international and local regulatory frameworks for data protection and cybersecurity, successfully establishing the robust technical and process foundation required for protecting private data and client confidentiality. Established and enforced rigorous development and production governance processes for all changes to core business systems, managing the full lifecycle from planning and quality assurance to controlled deployments, thereby ensuring system integrity and business continuity. Oversaw the full technological deployment, encompassing strategic IT infrastructure (structured cabling, corporate interconnectivity, collaborative solutions) and establishing key telecommunications and networking capabilities. Led and mentored multifunctional technical teams (Infrastructure, Cybersecurity, Architecture, Data Analysis), driving operational efficiency and fostering the collaborative environment critical for the successful execution of complex technological projects.

As a visionary leader, and seasoned IT Manager with extensive experience in driving IT excellence and strategic business initiatives, I spearheaded a transformative 2.5-year program at GPV, revolutionizing the IT landscape and preparing the Group for Digital Transformation and enterprise technology innovation. With a budget of 4.7M USD under my management, I successfully achieved significant risk reduction utilizing a cybersecurity strategy approach. I oversaw the entire spectrum of technology solutions implementation, from streamlining IT business process optimization to charting complex systems architecture roadmaps, while also implementing effective organizational change management strategies, and IT resource and talent management. One of my notable accomplishments as IT project management leader, was directing the seamless migration of SAP/HANA to Google Cloud Platform, leading the enterprise cloud computing strategy, and resulting in an impressive 50% reduction in OPEX related to hosting costs in the IT budget management. Additionally, I successfully executed the program's IT Service Management implementation. By streamlined a new set of Service level agreements (SLAs) with external vendors, and ITSM best practices, I achieved a double digit customer satisfaction IT service. Taking charge of IT budgeting, IT governance, capacity planning, vendor management, I achieved a remarkable 25% OPEX cost reduction. Furthermore, as IT strategic plannig lead, I took responsibility for formulating and enforcing IT policies, IT processes and conducting audits, and ensuring comprehensive IT governance. In my capacity as the C-Level IT Liaison, I fostered strong business relationships, acting as a strategic partner and aligning IT initiatives with overarching business objectives. With my expertise in cybersecurity, risk management, strategic planning, and business alignment, I have consistently delivered exceptional outcomes and driven organizational success.

As the head of the IT Partnership Office, Program & Project Management, and IT Solution Architecture teams at AXA GO, I have spearheaded transformative initiatives for the cloud computing and digital transformation strategy. I achieved remarkable improvements in IT service delivery, performance, productivity, and customer satisfaction. Implenting process optimization and enterprise technology Innovation, I achieved remarkable Improvement in service level agreements (SLAs). Transformation Catalyst: I successfully led the transformation of the Partnership Office, Project Management Office, and Solution Architecture teams, leveraging the innovative AXA Group Operations Model. This initiative revolutionized our approach, driving unprecedented levels of performance, efficiency, and quality. Using ITSM metrics, I developed and executed a plan to reduce the Time to Market in the IT service lifecycle. I assembled and led a cross-functional team to tackle the Service Request backlog head-on. Within a remarkable timeframe of just 3 months, we reduced the backlog by an impressive 35%, optimizing business processes operations and elevating the customer experience to new heights for the IT service catalog. With the technology infrastructure project management team, I directed a digital transformation implementing agile methodoliges to reduce IT solution delivery. With my unwavering commitment to excellence, I consistently strive to exceed expectations and deliver exceptional outcomes. I possess a deep understanding of enterprise customer relationship management, reporting, service offerings, and overall customer care. By leveraging my expertise and driving impactful change, I continue to make a tangible difference in the insurance industry.

Responsible for the definition and maintenance of the LATAM IT technology infrastructure project management office, as well as program and project execution. Provided alignment of IT Strategy and ensuring adherence to best practices as well as enterprise digital strategy. With a strong focus on driving IT innovation and governance, I have successfully enhanced the performance and efficiency of the IT infrastructure PMO. I led the development of a robust IT project management framework, streamlined infrastructure management support processes, and assembled a highly capable team to support our IT governance initiatives. As part of my responsibilities, I played a key role in implementing a comprehensive IT Governance initiative, documenting and enforcing new Chubb IT Infrastructure Policies across the newly established LATAM IT Infrastructure Team. Furthermore, to observe regulatory compliance, I served as the IT program lead for the Disaster Recovery Plan edition. Overseeing its strategic planning, implementation, and testing, I ensured seamless execution of test drills, meticulous documentation, and ongoing process improvements to maintain an up-to-date DRP that can effectively mitigate risks and ensure IT service and business process continuity. In addition, I represented the LATAM region in a global ITSM governance initiative aimed at standardizing ITIL practices, contributing to the development and implementation of global IT service alignment. My expertise in IT infrastructure management, Data Center Operations, Security Policies and Procedures, IT program and project execution, IT governance and overall Information Security Management, enabled me to drive impactful changes, enhance business operational efficiency, and ensure seamless IT operations for the organization.

Leading a high-performing IT infrastructure team, I mentored and oversaw the design, implementation, and support of the company's hardware IT infrastructure service components. By fostering collaboration with key business stakeholders, I ensured the seamless delivery of reliable strategic IT solutions that align with strategic business objectives and meet stringent SLAs. I orchestrated the consolidation of five country data centers into a single US-based center, enabling a successful VDI rollout to 2000 employees. Making use of IT architecture principles and ITSM best practices, I help the successful adoption of the new technology. This streamlined business and IT operations, enhanced data security, and IT service scalability, resulting in improved productivity and cost savings, while maintaining corporate IT compliance. Pioneering the establishment of Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) practices, I worked closely with cross-functional business and IT service delivery teams, and external IT vendors. By developing comprehensive IT project management playbooks, I mitigated IT and security risks and ensured the organization's readiness to overcome any potential disruptions. I achieved remarkable cost savings of 25% in the IT OPEX budget by implementing robust IT capacity planning, forecasting, and management performance metrics. Aligning IT infrastructure service capabilities with enterprise business demands, I established balanced SLAs for business continuity and successfully re-engineered data center IT strategic operations for enhanced business efficiency and resilience. In addition, I oversaw zonal telecom network architecture, IT vendor management, 3rd-level support, and overall data center architecture and engineering solutions. Through proactive troubleshooting and strategic enhancements, I reduced support tickets by 20% and increased network uptime by 5%, ensuring uninterrupted connectivity and optimal performance.

In my role as AVP, MGTI NOC, I spearheaded the installation for the LATAM Region and Worldwide troubleshooting of IP-based LANs, WANs, and MANs. This involved working closely with cross-functional teams to design robust and scalable network architectures that met the evolving needs of the organization. By implementing best practices and leveraging cutting-edge technologies, I enabled efficient and secure communication across the global network infrastructure. One of my notable achievements was the establishment of a highly efficient network operations center (NOC) that managed a vast array of network components, including over 5,000 routers, switches, Switches/APs, and DBs, along with 300+ nodes. This NOC operated 24/7 and maintained top uptime for the data center network. By implementing monitoring and proactive maintenance practices, I ensured uninterrupted connectivity and minimal downtime. In addition to infrastructure management, I focused on improving the ITIL Service Delivery process for the Latin America region. By identifying areas of improvement and implementing new processes, I successfully enhanced the Customer Satisfaction metric. Recognizing the importance of customer satisfaction, I designed and implemented customer-driven processes that reduced the average resolution time. I identified pain points and implemented tailored solutions to address them. To enhance operational efficiency and reduce problem resolution time, I developed and deployed a scalable real-time monitoring system. This system provided valuable insights into network performance and allowed for proactive identification and resolution of potential issues. In summary, my role as AVP, NOC at MMC involved overseeing critical infrastructure elements, ensuring robust security measures, and driving operational excellence. Through my efforts in engineering, capacity planning, and design, I contributed to the organization's overall effectiveness and success in a global context.

One of my key achievements was the successful redefinition of the Regional WAN and LAN architecture, resulting in a remarkable 40% reduction in network costs. This strategic overhaul not only generated substantial savings but also improved satisfaction levels among users and enhanced security measures. I also spearheaded a regional program to implement Riverbed technologies, which resulted in a doubling of data transfer rates and a remarkable boost in employee productivity by accelerating the Wide Area Network (WAN). This implementation led to a significant 25% reduction in telecommunications costs, further optimizing operational expenditures. In addition, I successfully led the regional program to centralize data center and telecommunication operations, resulting in a reduction in operating security risks and a remarkable 25% cost savings in support and licenses. This centralized approach streamlined processes, enhanced data management, and strengthened overall security protocols. Throughout my role at MMC, I have diligently managed and monitored changes to network, operating system, and datacenter services. This includes the seamless integration of policies focused on performance, availability of network services, and security. By ensuring strict adherence to industry best practices and aligning systems with organizational objectives, I have consistently maintained optimal network operations. My expertise in redefining network architectures, implementing advanced technologies, and centralizing operations has consistently yielded exceptional results.

During my role as an IT Infrastructure Manager at Marsh and McLennan Companies, I excelled in implementing key IT Infrastructure initiatives to enhance business operational efficiency and mitigate risks. With a specific focus on (DR) and business continuity planning (BCP), I successfully reduced business operating risks and conducted comprehensive testing to ensure the organization's resilience. Notably, I spearheaded the implementation of a VoIP Call Center, which played a critical role in securing the prestigious AMEX account while improving IT support team productivity. This involved seamlessly integrating VoIP technology and aligning it with the company's strategic requirements, resulting in enhanced customer service and operational excellence. In a bid to fortify IT security measures and optimize costs, I led the DMZ and WAN to VPN upgrades for all offices in Mexico. By addressing internet security risks and implementing secure VPNs, I achieved a significant reduction in potential vulnerabilities while simultaneously lowering operational expenses. Furthermore, I successfully planned and managed the implementation of the BlackBerry Infrastructure, impacting over 200 employees across the organization. This encompassed deploying BlackBerry devices and integrating them into the existing IT mailing infrastructure, facilitating seamless communication and enhancing mobile productivity. Additionally, I directed the migration of the Storage and Backup IT infrastructure, meticulously ensuring the maintenance of critical business continuity metrics. As an Infrastructure Manager at MMC, I was characterized by successful implementation of IT strategic initiatives to mitigate security risks, enhance productivity, and optimize IT infrastructure operations. My strong project planning and execution abilities, coupled with an unwavering commitment to business continuity, contributed to the organization's success and resilience in an ever-evolving technological landscape.