Mohsen Bazyad, MBA

✅ Led and supervised a delivery team to ensure on-time deliveries while improving route efficiency and team productivity. ✅ Mentor and guide the delivery team to enhance skills, improve performance, and foster professional growth. ✅ Optimized delivery routes and operational workflows to reduce delays, minimize fuel costs and improve overall service efficiency. ✅ Handled customer escalations and resolved delivery-related issues to maintain high customer satisfaction and service quality standards. ✅ Responsible for managing daily cash collections and ensuring accurate handling and reporting.

✅ Providing support to employees when unexpected issues arise, offering solutions based on prior experience within the company. ✅ Designing and improving tools that streamline workflows (templates, simple automation solutions) to support administrative and logistical operations.

✅ Analyzed and improved internal operational processes across 3 departments, reducing workflow bottlenecks by 41%. ✅ Developed and automated standardized templates for tenders, contracts, and administrative procedures. ✅ Supported the preparation and submission of 20 tenders, increasing compliance and documentation accuracy by 22%. ✅ Coordinated with internal stakeholders to implement development initiatives and drive continuous improvement.

✅ Coordinated and managed supply, procurement, and logistics operations to ensure timely and efficient delivery. ✅ Organized and monitored transportation and vehicle rental services in line with contract requirements. ✅ Communicated with suppliers and clients to track orders, contracts, and service delivery. ✅ Prepared logistics reports, monitored inventory, and improved operational efficiency.

✅ Managed logistics operations by coordinating and overseeing all aspects of container operations and cargo management for over 3 shipping lines, ensuring efficient workflow and effectiveness, which contributed to a 13% improvement in service delivery for customers. ✅ Coordinated documentation by preparing and reviewing shipping documents, including Bills of Lading for more than 500 containers monthly, to ensure regulatory compliance with legal and procedural standards, resulting in a reduction of operational errors. ✅ Enhanced interdepartmental collaboration by working with various departments to promote effective teamwork, thereby improving information flow and facilitating issue resolution. ✅ Managed relationships with over 430 customers by developing effective communication channels and providing support and assistance, which enhanced loyalty and increased customer satisfaction. ✅ Led the team by effectively distributing tasks to ensure the achievement of set goals and the improvement of overall performance, contributing to enhanced organizational efficiency and effective account management.

✅ Organized necessary documentation by arranging required shipping documents for container operations and cargo, ensuring their accuracy and regulatory compliance. ✅ Monitored shipment status by tracking cargo and communicating with transportation companies to obtain updates and resolve any issues, resulting in faster deliveries and increased customer satisfaction. ✅ Entered and updated data related to shipments and Bills of Lading in management systems regularly to ensure accuracy, which resulted in a 17% reduction in task errors. ✅ I managed complaints for over 50 customers on a daily basis by effectively addressing issues related to shipments and merchandise, providing impactful solutions that significantly enhance customer satisfaction and facilitate problem resolution. ✅ Provided administrative support by assisting the team in daily operations and ensuring that tasks were executed efficiently according to established standards, contributing to the achievement of the department's overall objectives and enhancing support and assistance.

Thesis title: The Impact of Digitcal Transformation on Shaping the Corporate Image: A Field Study on the Arab Sea Ports Corporation on the Coastal Area of Hadhramout Governorate, Yemen.