Mohammed Viqar

Hands-on Experience in Managing Microsoft 365 Tenant Administration: Administered user accounts, licenses, and service access across Microsoft 365 platforms, including Teams, SharePoint, and Exchange Online. Active Directory & Domain Controller Management: Managed user permissions, security policies, and network access to ensure smooth and secure operations. Exchange Online Administration: Configured and maintained user mailboxes, ensured proper email flow, and resolved email-related issues to enhance communication efficiency. Endpoint Protection Management: Deployed and managed Endpoint Protection (CrowdStrike) to ensure robust device security, preventing threats and maintaining system integrity across endpoints to protect the company network. Intune MDM Policy Management: Managed Microsoft Intune to enforce security policies, ensuring compliance across corporate devices and safeguarding company data and resources. Hardware Support & System Configuration: Provided end-to-end hardware support, including system setup, OS installation, application deployment, and integration with Domain Controllers to ensure optimal device functionality and network connectivity. Microsoft 365 & Zoho Apps Support: Provided technical support for Microsoft 365 apps (Outlook, Word, Teams, OneDrive) and managed Zoho applications (Desk, CRM, Social, SalesIQ), administering user access, maintaining licenses, and ensuring optimal performance. IT Asset & Backup Management: Managed hardware/software inventory and conducted backup procedures for ex-employees’ data, ensuring data integrity and security. Office Equipment & CCTV Systems Support: Maintained office equipment (printers, signage screens, meeting room devices) and provided support for CCTV systems to ensure smooth business operations.

Supported global network users with connectivity, VPN, and access issues. Monitored and maintained network and software components according to established guidelines and best practices. Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability. Maintained accurate documentation of network configurations, changes, and incident resolutions. Responded promptly to alerts and alarms, troubleshooting and resolving issues to ensure optimal network health.

Extensive expertise in Windows Server administration, encompassing hands-on experience with Windows Server 2012, 2016, and 2019. Proficient in the configuration, maintenance, and optimization of these server environments to ensure seamless operations. Provided hands-on user support for Windows 10 and 11, addressing user queries and conducting training sessions to enhance end-user proficiency. Planning and designing Active Directory (AD). Implementing & Managing User accounts, Implementing Disk Quotas. Managing File systems, Partitions on disks. Maintaining of Network for clients and accessibility by implementing centralized file services and backup / Restoration Procedures. Configuring various services like DNS & DHCP. Implementing the Group policies. Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues. Responsible for resolving various issues within Outlook, SharePoint, Teams, & other M365 Applications.

Delivered technical support to end users through voice channels, addressing inquiries related to product usage, troubleshooting, and device functionalities. Assisted customers in resolving technical issues, offering step-by-step guidance on product setup, configuration, and maintenance. Performed software installations and OS upgrades to support layered software packages. Diagnosed and resolved hardware and software issues. Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility. Provided technical interpretation regarding network, software, configuration and architecture oversight.

Installed, configured, tested and maintained operating systems, application software, and system management tools. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality. Assisted with updating technical support best practices for use by team. Configured hardware and granted system permissions to new employees. Created user accounts and assigned permissions. Monitored system performance to identify potential issues. Installed and configured operating systems and applications.