Mohammed A pasha
Senior Process Specialist @ Infosys BPM
About
Detail-oriented and client-focused professional with 7+ years of experience in Order Mangement and Fulfillment for FMCG and Software Order Mangement, SaaS Volume Licensing, B2B/B2C Fulfillment, and Credit & Collections. Proven success working with global clients across Microsoft, AB-InBev, Accenture, Infosys and other major accounts. Expertise in SAP, CRM systems, SFDC, and Microsoft licensing policies. Demonstrated excellence in cross-functional coordination, process optimization, and compliance adherence. Seeking to contribute to a dynamic organization with strong values in delivery excellence and customer satisfaction.
India
Bengaluru
Information Technology & Services
Purchase Orders, Sales Order Processing, Transportation, Vendor Managed Inventory, Candidates Searching, Order Fulfillment, SAP ERP, microsoft sfdc, Logistical Coordination, Absenteeism, SAP Applications, Clinical Skills, Records Management, Resolving Issues, Medical Case Management, Order Management, Revenue & Profit Growth, IP transactions, English Translation, Microsoft PowerPoint
Experience
Senior Process Specialist
Infosys BPM
Bengaluru, Karnataka, India
Client: Microsoft (EMEA, APAC, US) Order Managment Processed and managed SaaS/perpetual software orders across regions, ensuring end-to-end compliance and SLA adherence. Validated and booked large-volume B2B orders using SFDC, Enterprise & Microsoft e-Agreement systems. Collaborated with Sales, Legal, Finance, and Fulfillment teams to resolve discrepancies and fulfill orders on time. Ensured SOX compliance and supported internal audits through meticulous documentation. Generated billing documentation and dashboards using Power BI. Maintained high order accuracy rate (>98%) and reduced order processing time by 15%.
Business Development Analyst
Yalng Consultant Services
Bengaluru, Karnataka, India
Conducted detailed market research to identify hiring trends and client needs. Assisted in proposal writing, pitch development, and client communication to drive new business. Supported job placement services and candidate profiling based on industry needs. Built leads pipeline through outreach and networking activities, contributing to a 20% growth in new accounts.
Order management and fulfillment
Accenture
Bengaluru, Karnataka, India
Processed end-to-end order lifecycle, from intake to delivery, across multiple international regions. Coordinated logistics and warehouse functions for real-time inventory tracking. Manage all communication with orders processing team and check with daily stock reports for the availability of stock, if not check with inventory team for the exact stock holding. Reviewed collector portfolios, managed due invoices, and collaborated with stakeholders to resolve aging. Created SOPs, handled deductions, and managed customer escalations through ticketing and call systems. Supported returns, refunds, credit notes, and exception handling for global client base. Improved collection recovery time by 22% and maintained a 98% SLA adherence rate.
Mohammed A pasha's Contact Information
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