MOHAMMED SUHAIL

• Lead and support a team of sales executives to achieve daily and monthly targets • Oversee and manage sales operations across the Dubai region • Support new joiners with training, onboarding, and product knowledge development • Monitor KPIs, GMV, and overall sales performance to ensure target achievement • Provide on-ground support to help close deals and improve conversion ratios • Act as a key liaison between management and the sales team to ensure smooth operations

• Leading the acquisition and onboarding of merchants across various industries for POS and payment gateway solutions. • Providing consultative sales support, acting as a trusted account manager post-onboarding to ensure client satisfaction and retention. • Offering tailored payment solutions including POS terminals, and Buy Now, Pay Later (BNPL) integrations such as Tabby and Tamara. • Conducting competitive analysis and effectively addressing aggregator competition (e.g., Geidea, Network Intl., etc.) by offering flexible, cost-effective pricing. • Negotiating transaction rates and device costs to drive successful closures while ensuring merchant profitability. • Collaborating with internal teams to ensure smooth onboarding, integration, and training for newly acquired clients. • Maintaining accurate records of leads, sales activities, and onboarding progress through CRM tools.

- Prospected, pitched, and acquired new partners within Food & Beverage, B2B, and Retail sectors, expanding Shgardi's reach. - Conducted market research to build and maintain a database of potential clients, driving business growth. - Successfully managed a portfolio of leads, achieving strong conversion rates and revenue growth. - Served as a brand ambassador, representing Shgardi positively in the marketplace. - Provided exceptional post-acquisition support, ensuring partner retention and satisfaction. - Collaborated with the sales team to onboard new partners, streamlining the integration process. - Developed and implemented food coupons, promotions, and digital marketing strategies. - Provided operational support, resolving partner concerns to enhance retention and satisfaction. - Successfully convinced major brands like Lahza, Kailash Parbat, and Mishwar to join the Shgardi app, expanding market presence

• Led and managed a high-performing telesales team of 12 members, driving consistent revenue growth • Handled Etisalat B2B products, including GSM, MNP, and Fibre solutions • Successfully achieved and exceeded monthly and quarterly targets consistently •Developed and coached top-performing agents, with strong results in GSM and MNP activations •Drove performance through daily tracking, pipeline management, and conversion-focused strategies •Played a key role in improving team productivity, quality closures, and customer acquisition. • Used CRM tools (Salesforce) to track opportunities, manage renewals, and resolve client issues prompt

❖ Successfully onboarded 200+ merchants by activating Paytm QR codes and soundbox payment solutions. ❖ Increased merchant retention by 30% through timely support and follow-ups on Paytm service adoption. ❖ Promoted digital payment awareness among small and medium businesses, resulting in a 40% increase in daily transactions. ❖ Provided training and demos on Paytm app, transaction history, settlement tracking, and customer support.

TOPICS COVERED · Accounting · Cost Accountancy · Economics · Finance · Information Science · International Business Management · Human Resource · Law · Marketing Management