mohammed ali

front office supervisor, main reception and lounges

About

Experienced Front Office Supervisor with a demonstrated history of working in the hospitality industry. Strong operations professional skilled in Front Office, Customer Service, and Food & Beverage .

Country

united arab emirates

City

united arab emirates

Industry

hospitality

Skill

customer service, budgets, team management, hospitality industry, hotels, sales, pre opening, resorts, rooms division, food, revenue analysis, front office, opera

Experience

front office supervisor, main reception and lounges

jumeirah group / jumeirah hotels & resorts

2017-3 - Present · 9 yrs 7 mos

guest services assistance

grosvenor house dubai

2015-8 - 2015-11 · 4 mos

reservation agent at dubai airport counter, terminal 1

intercontinental dubai festival city

2010-2 - 2011-5 · 1 yr 4 mos

* Job Profile : To provide courteous, professional, efficient and flexible service at all times * To promote and sell all participating IHG hotels in the program appropriately (by establishing the guest need and budget) * Indentify trends and opportunities to maximize sales and revenue * Sell the IHG products and services using up-selling and suggestive selling techniques * Create positive first impression to the guests by adapting professional physical appearance and interpersonal skills and behavior