Mohammed Rafiq Mortaja

Plan and execute marketing activities and budgets. Analyze market trends and sales data. Design and distribute promotional materials. Run marketing campaigns with outsourced entities. Manage resources and CRM channels. Handle customer service and vendor registration. Provide product and service information and guidance. Monitor marketing expenditures vs. budgets. Conduct market research. Handle customer complaints.

Liaise with internal and external stakeholders, such as clients, vendors, and team members. Arrange travel itineraries, schedule meetings, and coordinate events for both executives and clients. Draft agendas, compile reports, prepare presentations, and write correspondence using office software. Monitor and manage calendars for several executives to ensure efficient scheduling. Maintain orderly file systems and ensure databases are current. Analyze data to support decision-making processes and problem resolution. Handle sensitive information with the utmost discretion and confidentiality. Provide administrative assistance across various departments as needed. Oversee the supply of office necessities, upkeep of equipment, and inventory management. Direct and oversee the tasks of junior employees and interns.

Troubleshot and solved hardware and software issues. Maintained and updated website, social media, and IT system. Trained and supported staff and customers on modern technologies. Handled customer complaints and technical feedback. Researched and evaluated innovative technologies and solutions.

Performed various administrative tasks and assisted with accounting and bookkeeping duties. Handled correspondence and communication with various parties and scheduled and coordinated meetings and events. Ordered and maintained office supplies and equipment and prepared and edited documents. Managed and updated databases and records and provided support to the technical support team and other departments. Followed and enforced company policies and procedures and demonstrated excellent skills.

Enabled effective interaction and teamwork between the CEO and Chairperson. Managed scheduling, arranged travel, and dealt with sensitive data. Supported in strategic planning, budgeting, and decision-making. Coordinated and supervised other administrative staff and maintained stakeholder relationships. ISO Officer and Domestic Procurement administrator.

• Handled sales and marketing data, reports, plans, and activities. • Conducted market research and analysis of customer needs, behavior, and trends. • Assisted with trade shows, exhibitions, and promotional events. • Supported the sales team with leads, prospects, deals, presentations, and proposals. • Performed general administrative duties and inventory management.

• Managed product catalogs, gifts, and exhibitions for different markets. • Attended training courses on marketing, customer service, and product knowledge. • Analyzed sales and market data and studied competitors' products. • Provided marketing materials, feedback, and support to regional sales departments and clients. • Performed general administrative and inventory management duties for the department.