MOHAMMED OWAYDHAH ALYAMI

• Review, update and maintain the corporate governance framework as well as the governance related policies, procedures and documents • Ensure compliance of governance policies and procedures to the applicable regulations such as CMA regulations. • Be familiar with the latest developments, regulations and leading practices. • Ensure the proper communication of the governance policies, procedures to company concerned departments. • Provide the support and advice to the Board of directors, committees and company management in matters related to governance. • Conduct corporate governance gap analysis and maturity assessment. • Manage the communications with the company shareholders. • Manage all IR related work such as the preparations and requirements of AGM, board annual report, announcement to the stock market and all disclosure requirements as per CMA/ MOCI rules. • provide the support for the board & committees meetings and ensure board & committees charter and disclosures in compliance with the regulations.

• Prepare the annual compliance plan and get it approved to act base on it. • Develop the compliance program of the company including the needed manuals and policies which should be in line with the regulatory requirements. • Prepare an adequate database of the related rules, regulations and circulars. • Monitor the application of the compliance program to ensure that all the departments adhere to the requirements and standards. • Act as a focal point with the regulatory bodies and keeping good relationship with them. • Review, advise and approve on the compliance issues for the new products and services. • Implement the requirements of the Anti-Money Laundering and Combating Terrorism and KYC process. • Implement the requirements of the Corporate Governance process. • Submit periodic reports internally and externally where required. • Raise the level of Compliance culture on the Company. • Reviewing the company major announcements before uploaded in E-Tadawul. • Conducting regulatory compliance reviews and compliance risk analyses. • Monitoring regulatory developments and issuance of laws, regulations, and rules and taking actions to comply with them. • Evaluating the adequacy and effectiveness of the compliance system of the Company on a regular basis, and verifying compliance with all applicable laws, regulations, and rules by all units and staff. • Providing training to employees on compliance-related subjects, including, but not limited to compliance with laws and regulations, anti-money laundering, combating terrorism financing, anti-fraud, Corporate Governance, Code of conduct and other applicable regulatory and supervisory requirements. • Designing ways to detect, investigate, and address any cases of non-compliance or violations and informing employees with respect to their obligations under applicable laws, regulations and internal procedures. • Preparing the Board of Director annual report. • Managing of the General Assembly Meetings.

• Customer focus and develop the level of quality. • Follow-up (work and staff). • Develop plans that make it easier to work with internal departments. • New customer care and meeting them after issuing the policy, Explains the procedures and laws, explain how to communicate between us and him. • Solve the customer problems. • Monthly visiting to customers. • Write reports on the level of service. • Training new employees on insurance systems and Rules of CCHI. • To develop solutions that facilitate the work between the customer service department and memberships department • Develop a method to deal with the medical claims department and how-to follow-up. • Develop a method to deal with the General department and how-to follow-up. • Meeting with department managers to develop problem-solving solutions on how to communicate with them.

• Make sure the supporting documents according to the laws and the policy of the CCHI to issue the medical policy. • Data entry of customer information after approved the pricing from client. • Print the invoice and send it to customer service to the customer payment. • After the payment we shall finalize the issuance of the policy and print the cards and make sure to download the members to CCHI. • Must before issuing a policy that all supporting documents are available. • Receiving some tasks from membership Dept to addition, deletion and correction, According to procedures and the policy of CCHI. • Handle also some tasks from underwriting & Renewal Dept. • General supervision of the new policies issued and renewed. • Follow-up policies control and archiving. • General supervision of the Section. • Attend meetings in case there are problems with the system, or any defect related to the department and develop solutions • Showing the signing of the renewal and send it to Customer Service. • Follow-up policies to the renewal or not. • Communicate with customer service and negotiating on the prices.