Mohammed M Aymaan

Operations Team Lead - Customer Experience @ Practo

Country

India

City

Bengaluru

Industry

Health, Wellness & Fitness

Skill

Interpersonal Communication, Leadership, Time Management, Team Motivation, Customer Satisfaction (CSAT), Coaching, Communication, Operations Management, Writing, Analytical Skills, Team Leadership, Microsoft Excel, Microsoft Office, Excel Models, Interpersonal Skills

Experience

Operations Team Lead - Customer Experience

Practo

2022-11 - Present · 3 yrs 11 mos

Bengaluru, Karnataka, India

Operations Team Lead

Startek

2021-5 - 2022-11 · 1 yr 7 mos

Bengaluru, Karnataka, India

Team Lead - Seller Onboarding FBF - Flipkart process Team and process management. Coordinating with the internal and external stakeholders/partners. Streamlining and revamping the process of Onboarding sellers to Fulfilment By Flipkart Platform Data analysis and Business Development

Team Lead - Customer Experience

Bounce

2019-7 - 2021-4 · 1 yr 10 mos

Bengaluru, Karnataka, India

Team Lead CC Voice - Customer Experience (July 2019 - August 2020) Team Lead Inside Sales and Service (August 2020 - Present)

Flipkart Escalation Specialist

Flipkart

2017-7 - 2019-7 · 2 yrs 1 mo

Bengaluru, Karnataka, India

Social Media Escalation Specialist ( July 2017 to July 2018) ATO specialist (Handling critical Grievances, CEO escalations, internal escalations) (August 2018 to Jan 2019) Subject Matter Expert - ATO escalations (Jan 2019 to July 2019)