MOHAMMED KHAMIS

Led end-to-end operations management, overseeing all company functions to ensure seamless business operations, scalability, and strategic growth. Provided strategic leadership, defining business objectives, driving expansion initiatives, and aligning execution with long-term organizational goals. Drove business development, identifying new opportunities, expanding market reach, and strengthening revenue streams across logistics and related services. Improved operational efficiency by streamlining workflows, optimizing processes, and enhancing resource allocation and utilization. Managed financial planning and control, including budget development, cost management, and profitability assurance. Built and led a high-performance workforce through recruitment, training, performance management, and leadership development. Developed and executed sales and marketing strategies to increase brand visibility, customer acquisition, and market penetration. Led client relationship management, maintaining strong partnerships and ensuring high levels of customer satisfaction and retention. Ensured regulatory compliance across all operations, adhering to local and international industry regulations and governance standards. Established KPI frameworks and performance tracking, monitoring operational and financial performance and driving continuous improvement initiatives. Maintained strong stakeholder engagement, collaborating with suppliers, partners, and key business stakeholders to align execution with corporate objectives. Managed customs clearance and shipping operations, including direct oversight of a customs clearance entity and a marine transportation operation, ensuring cost control, compliance, and operational reliability. Held full responsibility and oversight for logistics, customs clearance, and shipping operations, ensuring optimal performance, risk mitigation, and seamless coordination among all stakeholders.

Led end-to-end logistics management, freight forwarding, and customs clearance operations supporting a high-volume national retail supply chain across Saudi Arabia. Managed multi-origin imports routed through multiple Saudi ports, handling thousands of SKUs while ensuring cost efficiency, compliance, and supply continuity. Optimized freight forwarding strategy, carrier selection, and routing to improve on-time delivery performance and reduce landed cost per shipment, tracked through transit time variance and freight cost per container. Directed customs clearance supervision, redesigning documentation and broker workflows to reduce clearance cycle time, eliminate repeat inspections, and control demurrage and detention exposure. Implemented KPI-driven logistics controls, including clearance lead time, detention days per container, demurrage cost per shipment, and first-submission success rate. Led regulatory compliance and SASO certification, achieving 100% compliance coverage for imported SKUs, preventing shipment holds and ensuring uninterrupted product availability. Secured SASO approval that positioned SACO as the exclusive gas heater seller in Saudi Arabia, strengthening market leadership and regulatory standing. Executed logistics department restructuring, improving accountability and performance while achieving 50% workforce optimization without service disruption. Developed and enforced standardized logistics policies, SOPs, and governance frameworks, enhancing operational control and audit readiness. Negotiated extended free time with shipping lines, significantly reducing detention and demurrage costs and delivering multi-million SAR annual savings. Implemented port diversification strategies to reduce dependency risk, improve lead times, and strengthen cash flow. Maintained supply chain continuity during COVID-19 disruptions, ensuring operational resilience under severe global constraints.

Managed end-to-end logistics and warehouse operations, including imports, shipping, warehousing, transportation, and order fulfillment. Coordinated supplier orders based on sales forecasts and confirmed demand, ensuring accurate planning and timely execution. Handled Letters of Credit (LC) in coordination with finance, ensuring compliance with banking and contractual terms. Maintained effective supplier communication, aligning production schedules, documentation, and shipping timelines. Supervised shipping and import operations, aligning inbound flows with warehouse capacity and delivery schedules. Led logistics strategy, managing warehousing, transportation, distribution, and customer service operations. Optimized the order-to-delivery cycle, improving efficiency, visibility, and service reliability. Negotiated with third-party logistics providers, securing cost-effective freight and transportation contracts. Enforced inventory control and stock monitoring, ensuring accuracy and efficient storage utilization. Organized warehouse layouts and storage systems, improving space utilization and material flow. Managed transport planning and route coordination to ensure on-time deliveries. Resolved operational issues and customer complaints, maintaining service quality. Led team supervision, training, and performance management, building a productive workforce. Tracked operational KPIs, driving continuous improvement initiatives. Key Achievements Optimized warehouse space utilization, reducing footprint and costs. Achieved high inventory accuracy, eliminating shortages and discrepancies. Eliminated demurrage and detention charges through proactive clearance and container management. Delivered significant cost savings through contract and process optimization.

Managed third-party logistics (3PL) operations, identifying and partnering with reliable logistics service providers to ensure consistent service quality. Led contract negotiation with freight forwarders, transporters, and clearance agents, securing cost-effective rates while maintaining service standards. Exercised supply chain control, overseeing purchase flows and imported goods to maintain optimal inventory levels and working capital efficiency. Performed stock monitoring and inventory oversight, preventing shortages, overstocking, and sales disruption. Supervised import clearance operations, ensuring smooth customs processing to avoid demurrage penalties and sales losses. Directed transportation management, coordinating delivery schedules to ensure on-time arrival at warehouses and customer locations. Managed container turnaround and returns, preventing detention charges through proactive coordination with shipping lines. Led employee training and development, ensuring logistics staff were properly trained to execute operational tasks efficiently. Conducted performance tracking and operational analysis, reviewing daily stock movements and delivery schedules to drive continuous improvement. Major Achievements Achieved significant cost reduction by eliminating demurrage charges at ports, saving hundreds of thousands of riyals. Delivered major financial savings by eliminating detention charges, generating multi-million-riyal savings. Executed strategic negotiations securing highly favorable freight, transportation, and customs clearance contracts, resulting in sustained annual cost optimization.

Supported recruitment and hiring activities, assisting with candidate screening, interviews, and onboarding for logistics roles. Contributed to training and development initiatives, coaching logistics team members to improve operational efficiency and skill levels. Managed work allocation and task distribution, ensuring balanced workloads and smooth daily logistics operations. Assisted in third-party logistics (3PL) coordination, helping identify and engage reliable transporters and service providers to ensure seamless execution. Handled customer issue resolution, addressing delivery, handling, and service complaints to maintain high customer satisfaction. Provided sales support, coordinating with sales teams to manage special delivery schedules and urgent customer requirements. Delivered operational assistance to logistics managers, supporting the execution of strategic initiatives and process improvements. Participated in process optimization efforts, improving logistics workflows and ensuring on-time and accurate deliveries. Major Achievements Improved team performance and productivity through targeted training and coaching programs. Supported talent acquisition efforts, contributing to the recruitment of high-quality logistics professionals. Enabled sales growth by ensuring timely, accurate, and customer-aligned deliveries, improving order fulfillment and conversion rates.

Supported sales leadership and operations management by assisting the Sales Manager in daily execution, planning, and performance tracking. Played a key role in recruitment and talent acquisition, supporting interviewing and selection for sales positions to strengthen team capability. Led training and development programs for sales associates, improving product knowledge, service quality, and sales effectiveness. Promoted a strong customer service culture, ensuring consistent service standards across all associates and store locations. Provided direct support to store management, coordinating store promotions, campaigns, and visual merchandising initiatives. Assisted in workforce coordination, distributing daily assignments and ensuring store cleanliness, presentation, and appearance met company standards at all times. Maintained strict compliance with company policies, procedures, and operational standards. Handled customer complaints and issue resolution, ensuring timely responses and high levels of customer satisfaction. Supported the execution of special sales programs and initiatives, contributing to revenue growth and promotional success. Performed additional operational and administrative duties as required to support overall business objectives.

Drove new business development by establishing new customer accounts through structured territory planning and effective daily sales scheduling. Analyzed sales outlet types and customer segments, tailoring sales presentations to match buyer needs and maximize conversion rates. Conducted market research, gathering intelligence on new products, pricing trends, and delivery schedules to support competitive positioning. Managed customer issue resolution, investigating complaints, preparing reports, proposing solutions, and coordinating with management to ensure fast closure. Maintained accurate sales records and customer histories, supporting forecasting, follow-ups, and long-term account management. Strengthened customer relationship management by providing responsive service and consistent communication. Collaborated with internal teams to support organizational sales targets and growth objectives. Major Achievements Achieved 100% customer satisfaction through prompt response and effective resolution of customer complaints. Successfully doubled the company’s client base, contributing directly to revenue growth and market expansion.

Delivering various goods to designated locations while ensuring timely and safe transportation. ▪ Following Routes efficiently using GPS and maps to optimize delivery times. ▪ Time Management to meet strict schedules and delivery deadlines. ▪ Loading and Unloading packages carefully to prevent damage and ensure accuracy. ▪ Vehicle Inspection by conducting pre-trip and post-trip checks for safety compliance. ▪ Operating Vehicles professionally, adhering to traffic laws and company policies. ▪ Customer Service by providing friendly and professional interaction with clients. ▪ Record Keeping by maintaining accurate logs of deliveries, mileage, and fuel usage. ▪ Problem-Solving in handling delivery challenges, including delays and route changes.