Mohammed Hassan Hamid,MBA, BA

Recruitment Responsibilities • Write and post job descriptions on relevant platforms. • Source candidates using databases, social media, and other innovative sourcing methods. • Screen resumes and job applications. • Conduct interviews and evaluate applicants' skills, experience, and fit. • Coordinate interviews with hiring managers and follow up on feedback. • Manage candidate communication and ensure a positive candidate experience. Operations Responsibilities: • Project timesheets Fill and follow up with clients and invoice uploading to the exports. • collaborating with sales and finance teams to optimize operations and resolve issues. • Onboard process of employee -VISA, Outsourced, Onsite arrangement, Travel planning process. • Internal team co-ordination between - HR, Business units • Data entry, maintenance, reporting work • Monthly report of Resourcing, Costing, Project billed resources, Outsourced candidate report. • Maintaining a record of Visa renewals and new visa issues for GCC (KSA, Egypt, UAE), New projects and resource details • Assigning tasks to various teams and assist with managing schedules. • Coordinating project management activities, resources, equipment, project schedules. • Organizing project administration activities. • Performing various coordinating tasks like maintaining project documentation and handling project files. • Performing administrative liaison functions between other offices, project management and head of departments. • Providing administrative support to other Departments. • Maintaining contract documents by listing documents and storing them in the assigned places. • Acting as a point of contact and communicating the project status to all participants and attending calls and meetings as required. • Preparing and developing statistical reports to related work.

• Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality • Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message • Provides training on handling of sensitive customer service issues • Makes regular reports to upper management about department milestones and progress • Holds regular meetings with department staff to discuss expectations and hear team concerns • Plans and maintains departmental budget • Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes • Coordinates with sales department to incorporate plans to increase customer satisfaction • Manages issues with the staff through assessment and subsequent corrective action protocol • Ensures work environment is compliant with all applicable laws and regulations • Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure. Administrative Assistant From 01/2016 to 01/2021 Roles and Responsibilities: • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders. • Maintain and organize the office filing system, ensuring information is organized and easily accessible. • Conduct research and prepare presentations or reports as assigned, and handle petty cash. • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.) • Manage executives’ calendars and set up meetings, and take minutes during meetings.

• Manage large amounts of incoming phone calls. • Manage customer accounts to ensure satisfaction with services. • Contribute to the development and implementation of customer success strategies • Resolve customer inquiries, concerns, and complaints in a timely and efficient manner. • Communicate with customers through multiple channels to maintain strong relationships. • Generate sales leads and Upsell products and services to meet customer needs and preferences. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies.

• Greets visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. • Answers, screens, and directs phone calls to staff; takes messages and schedules appointments. • Translation. • Carries out administrative duties such as filing, typing, copying, binding, scanning etc. • Logistics. • Performs administrative and clerical support tasks. • Performs basic filing and recordkeeping. • Performs other duties if applicable. • Follow communication procedures, guidelines and policies.