mohammed altwaijri

it engieer

About

I am an enthusiastic, hands-on IT professional with more than 7 years’ experience in support (2nd and 3rd line). I have a proven track record of managing and maintaining servers and desktops in LAN/WAN network infrastructures, and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant.

Country

saudi arabia

City

saudi arabia

Industry

information technology and services

Skill

help desk support, laptops, windows, windows server, active directory, it trainnig

Experience

itsd-sla desktop support engineer- in mobily project

wipro technologies

2010-5 - 2014-4 · 4 yrs

* Performing troubleshooting on assigned tickets and resolve problems within SLA Onsite and remotely with Maximo and Remedy (Incidence management program) more than 500 users for all Mobily Outlets and offices with excellent communication skills and services. * Diagnosing and troubleshooting computer hardware, network and software systems such as Windows XP, Windows 7, Join and troubleshoot domain related issue, configuring Microsoft outlook and troubleshooting Mail Problem with PST file repair, backup and restore. * Providing support, troubleshoot and upgrade for latest HP /Lenovo desktops and laptops. * Installation and imaging operating systems such as Windows XP /Win 7, and their latest update/patches. * Installation and configuration Symantec Endpoint Protection and NAC. * Configuration, troubleshooting and sharing HP local and network all in one MFP/ LaserJet printers, scanners and E-contract devices. * Installation and Troubleshooting for Mobily Sibil and MBI software’s. * Troubleshooting LAN network including network connections within offices and outlets.

itsd-sla desktop support engineer- in mobily project

international turnkey systems - its

2009-3 - 2010-4 · 1 yr 2 mos

it engieer

creativesystems

2014-4 - Present · 12 yrs 5 mos

* Assist customers with PC and desktop application issues. * Implemented new software and upgraded existing software on Mobily workstations and laptops. * Provided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows, Microsoft Office, and numerous industry specific applications * Identified and implemented technologies and methods of using existing technology to help users work more efficiently.