Mohammed Almalki

• Exceeded departmental targets, achieving a record-breaking amount of 45 million Saudi riyals. • Achieved a 100% customer retention rate throughout the work period while adding over 20 new customers to the company's portfolio. • Led a 13-member team across multiple departments, including underwriter insurance, operations, sales, and claims. • Maintained regular and proactive communication with customers through scheduled and unscheduled visits, ensuring their demands were met and providing exceptional service, even requiring exceptions from senior management. • Implemented market research strategies to increase customer base, targeting large individual and commercial clients, promoting high customer retention rates, and leveraging recommendations from highly satisfied existing customers. • Participated in monthly and quarterly meetings, delivering comprehensive progress reports on set plans and objectives and identifying upcoming targets for the department. • Managed key account clients (direct and undirect) business accounts, overseeing customer retention and acquisition.

• Pioneered the establishment of the Broker Relationship Manager position in the company's Jeddah branch, devising and implementing comprehensive procedures and regulations that propelled the company to the forefront among all competitors in the industry. • Conducted strategic visits to Broker companies, engaging with key stakeholders, including general, sales, and technical managers. • Presented the bank's competitive advantages in pricing, quotations, fast turnaround, and integrated services, fostering strong relationships and driving business growth with broker companies. • Initiated partnerships with 4 brokerage companies, consistently expanding the network to encompass 18 companies by the end of the tenure. • Provided effective leadership to a team of 10 brokers and marketers, guiding their efforts and maximizing their performance to achieve targets and deliver exceptional results.

• Spearheaded remarkable sales growth in the southern region, elevating sales volume from 7.5 million Saudi riyals in 2006-2007 to an impressive 40 million Saudi riyals by 2016. • Played a pivotal role in expanding company operations, contributing to the growth of branch locations from two branches to a robust network of 10 branches by the end of 2012. • Developed and fostered relationships with key accounts, both new and existing, consistently delivering exceptional service and building long-term partnerships. • Controlled costs and expenditures, employing effective budgeting strategies to maintain financial stability. • Prepared comprehensive reports, utilizing financial data and performance metrics to provide accurate insights.